Tag Archives: communication

Stephanie Thum: Communication Key to Customer Relations Tool

Every enterprise needs a thoughtful communication plan that they should follow to help maintain client satisfaction during times of change, says Stephanie Thum, vice president of customer experience at Export-Import Bank. With managers being aware of the inevitability of reform, Thum notes in a Sept. 12 guest post on DigitalGov …

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Dr. Harvey Davis, NSA Director for Installations & Logistics, on Leadership, Management and Success

Editor’s Note: ExecutiveGov recently spoke with Dr. Harvey Davis, director for installations and logistics at the National Security Agency. Dr. Davis has held a variety of roles over his 30 years of service to the agency, where his responsibilities have included leading recruitment and overseeing billions of dollars in infrastructure construction. Outside of the office, …

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