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Tag Archives: contact center

Anil Cheriyan: GSA Adds AI to Centers of Excellence Program’s List of Modernization Areas

Anil Cheriyan, deputy commissioner of the General Services Administration’s Federal Acquisition Service, said the agency’s Centers of Excellence program has made artificial intelligence its sixth modernization focus area, Federal Times reported Tuesday.

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Anil Cheriyan: GSA Eyes Robotic Process Automation, Identity Management Areas for CoE Program

Anil Cheriyan, director of the General Services Administration’s Technology Transformation Service, said GSA considers forming new core areas related to robotic process automation and identity management as part of the Centers of Excellence program to better facilitate operations, FCW reported Wednesday. "We're building new capabilities with robotics process automation."

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David Chow: Housing and Urban Development Dept Eyes Cybersecurity for Sixth Center of Excellence

David Chow, chief information officer at the Department of Housing and Urban Development, told Nextgov in an interview published Wednesday that HUD is in discussions with the General Services Administration to establish a new center of excellence focused cybersecurity. “There have been talks—preliminary conversations—about looking into some sort of a cybersecurity assessment,” Chow told the publication.

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USA.gov Conducts Journey Mapping Sessions to Understand Customer Experiences With Gov’t Services

USA.gov has carried out journey mapping sessions in an effort to understand customers’ experiences with government programs and services, DigitalGov reported Aug. 12. Michelle Chronister, user experience team lead for USA.gov at the General Services Administration, and Mary Ann Monroe, director of customer experience at GSA, write that USA.gov created journey …

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