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Tag Archives: customer experience

Renee Wynn on NASA’s IT Reorganization, Customer Experience Efforts

Renee Wynn, the retiring chief information officer at NASA, said the implementation of a new strategy aimed at improving how the agency oversees its information technology systems, resources and personnel will be one of the priorities of the next CIO, Federal News Network reported Friday. Wynn is set to retire by the end of April after three decades of federal service.

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Accenture Acquires VanBerlo to Improve Build Smart Connect Solutions; Thomas Paulen Quoted

Accenture has acquired VanBerlo, an award-winning product design and innovation agency headquartered in Eindhoven, Netherlands, to strengthen capabilities and improve build smart connect solutions, the company announced on Wednesday. Terms of the transaction were not disclosed. 

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Oracle Communications Provides Telecom Fiji to Modernize Customer Engagement; Charles Goundar, Jason Rutherford Quoted

Telecom Fiji has announced a partnership with Oracle Communications, who will help the company modernize their customer engagement, speed delivery of new products and services to customers, Telecom reported on Tuesday.

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Accenture Acquires Maihiro to Improve SAP-Based Customer Experience; Bhaskar Ghosh, Bernd Hesse Quoted

Accenture announced on Tuesday that Maihiro, a leading provider of SAP-based customer experience (CX) and customer relationship management (CRM), has been acquired for an undisclosed amount to improve the company’s customer relations worldwide. 

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GSA Seeks Industry Info on Human-Centered Design Capabilities

The General Services Administration has asked industry to provide information on capabilities that could help facilitate the delivery of human-centered design support and customer experience services to the federal government.

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Anil Cheriyan: GSA Adds AI to Centers of Excellence Program’s List of Modernization Areas

Anil Cheriyan, deputy commissioner of the General Services Administration’s Federal Acquisition Service, said the agency’s Centers of Excellence program has made artificial intelligence its sixth modernization focus area, Federal Times reported Tuesday.

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