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Tag Archives: customer experience

Federal CIO Says Agencies Doing Well in Seven Cybersecurity Performance Indicators

Federal Chief Information Officer Suzette Kent has said that federal agencies are performing well on seven cybersecurity key performance indicators outlined under the President’s Management Agenda, MeriTalk reported Wednesday. Kent, however, did not specify in which cybersecurity KPIs agencies were showing improvement. The PMA lists 10 indicators grouped under three categories.

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David Chow: Housing and Urban Development Dept Eyes Cybersecurity for Sixth Center of Excellence

David Chow, chief information officer at the Department of Housing and Urban Development, told Nextgov in an interview published Wednesday that HUD is in discussions with the General Services Administration to establish a new center of excellence focused cybersecurity. “There have been talks—preliminary conversations—about looking into some sort of a cybersecurity assessment,” Chow told the publication.

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White House Amends OMB’s Circular A-11 to Boost Gov’t Customer Experience

The Office of Management and Budget introduced on June 29 a new part of its Circular A-11 that instructs government agencies to craft customer experience frameworks and guides on how to manage customer experience improvement efforts, NextGov reported Monday. The guidance covers the departments of Veterans Affairs, Agriculture, Commerce, Treasury and State. Official …

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ForeSee Report Shows High Public Satisfaction With Digital Govt; Dave Lewan Comments

ForeSee has issued a new report that shows public satisfaction with the government’s digital services has reached a level higher than or comparable to private sector customer satisfaction. The 50th E-Government Satisfaction Index used ratings from approximately 185,000 respondents of 101 federal websites based on a 100-point scale of user experience and satisfaction, ForeSee …

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USA.gov Conducts Journey Mapping Sessions to Understand Customer Experiences With Gov’t Services

USA.gov has carried out journey mapping sessions in an effort to understand customers’ experiences with government programs and services, DigitalGov reported Aug. 12. Michelle Chronister, user experience team lead for USA.gov at the General Services Administration, and Mary Ann Monroe, director of customer experience at GSA, write that USA.gov created journey …

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