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Tag Archives: customer service

Accenture Acquires Maihiro to Improve SAP-Based Customer Experience; Bhaskar Ghosh, Bernd Hesse Quoted

Accenture announced on Tuesday that Maihiro, a leading provider of SAP-based customer experience (CX) and customer relationship management (CRM), has been acquired for an undisclosed amount to improve the company’s customer relations worldwide. 

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ACSI Report: Federal Gov’t Satisfaction Declines 1.1% in 2018

U.S. citizen satisfaction of federal government services has dropped by 1.1 percent to 68.9 in the American Customer Satisfaction Index, according to the 2018 ACSI Federal Government Report released Tuesday. The report noted that ACSI conducted interviews for the analysis before the government shutdown, nullifying the shutdown’s impact on the decline in satisfaction until the 2019 report.

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Sutherland’s Teresa Weipert: Cultural Adaptation Key for Customer-Focused Agencies

Teresa Weipert, senior vice president of the government solutions business at Sutherland Global Services, has said she believes cultural adaptation is essential for agencies that aim to transform their delivery of public services. She wrote in a guest piece published Friday on Nextgov that agencies should adopt a citizen engagement strategy that will cover technology, …

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Bob McDonald: VA Eyes Improved Customer Service by End of 2016

Veterans Affairs Secretary Bob McDonald has said his goal for 2016 is to bolster the department’s customer service as his office continues to work on reform efforts, Military Times reported Thursday. Leo Shane III writes that McDonald told the Senate Veterans Affairs Committee that the MyVA restructuring plan aims to simplify the …

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National Transportation Safety Board Seeks New CIO

The National Transportation Safety Board has launched its search for a new chief information officer. NTSB said in a USAJobs notice posted Friday the chosen candidate will oversee information resource management and information technology programs at the agency. The CIO role is a Senior Executive Service position and will serve as a key …

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