Executive Gov
Bechtel has named Jeff Sipes head of the new Corporate Strategy and Business Development, the company announced on Wednesday.
Read More »Bechtel Appoints Jeff Sipes as Head of Corporate Strategy and Business Development; Brendan Bechtel Quoted
Accenture Acquires Maihiro to Improve SAP-Based Customer Experience; Bhaskar Ghosh, Bernd Hesse Quoted
Accenture announced on Tuesday that Maihiro, a leading provider of SAP-based customer experience (CX) and customer relationship management (CRM), has been acquired for an undisclosed amount to improve the company’s customer relations worldwide.
Read More »VA Looks to Create Gov’t-Wide Customer Experience Institute
The Department of Veterans Affairs’ office for customer service improvement plans to launch a Customer Experience Institute that will work to oversee interagency collaborations on CX efforts, Fedscoop reported Thursday.
Read More »GSA Seeks Industry Info on Human-Centered Design Capabilities
The General Services Administration has asked industry to provide information on capabilities that could help facilitate the delivery of human-centered design support and customer experience services to the federal government.
Read More »OMB Updates Federal Guidance on Budget Preparation, Execution
The Office of Management and Budget issued an updated document on Friday to guide federal agencies as they prepare their budget requests for fiscal year 2021 and report their information technology spending, Nextgov reported Monday. The update to Circular A-11 includes a new section on measures to manage customer experience and enhance service delivery.
Read More »VA Incorporating Customer Experience Principles Into CFR’s Core Values Section
The Department of Veterans Affairs is set to add a set of customer experience principles to the core values and characteristics section of its Code of Federal Regulations, Nextgov reported Friday. “Maintaining a sustained organizational commitment to, and institutionalized focus on, the voice of the customer is a critical component of modernizing VA to meet the needs and expectations of veterans, their families, caregivers and survivors,” according to the final rule scheduled for publication on Federal Register Monday.
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