Tag Archives: digital services

IRS Outlines Taxpayer Experience, Employee Training Strategies in Congressional Report

Internal Revenue Service

The IRS has submitted a report to Congress outlining strategies to improve the taxpayer experience, employee training and organizational structure to comply with the provisions of the Taxpayer First Act of 2019. The agency’s Taxpayer Experience Strategy includes six components, including expanded digital services, proactive outreach and education and enterprise data management and advanced analytics. 

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GSA Intends to Leverage Digital Assets to Increase Operating Efficiency; David Shive Quoted

David Shive

The General Services Administration (GSA) will integrate its digital assets and tools it has created to ensure the agency operates as efficiently as possible by reengineering agency business processes. David Shive, chief information officer of GSA, said that the agency will work to become a “true, end-to-end digital entity.” GSA will continually improve systems and services throughout the acquisition life cycle to improve efficiency. 

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VMware Partners with Lumen to Deliver Edge Services; Rajiv Ramaswami Quoted

Rajiv Ramaswami

Lumen Technologies and VMware have partnered to advance edge compute, networking and security. Under the partnership, Lumen will deliver edge services, using integrated VMware technologies. The collaboration will help enterprises expand across data centers, cloud and edge, as well as move business applications that require low latency and efficient localization closer to digital interactions.

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ATF Selects Axon for DoJ Pilot Program to Support Federal Joint Task Forces with New Digital Services; Richard Coleman Quoted

Axon has partnered with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) to equip agents and investigators with the Axon Investigator suite of solutions and body cameras to support the Federal Joint Task Forces, the company announced on Monday

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Agencies Await OMB Guidance to Implement Digital Government Law

The Office of Management and Budget has yet to issue guidance for federal agencies to implement provisions for a new law intended to digitize government services to ensure such services are accessible to the public, NextGov reported on Monday. President Trump signed the 21st Century Integrated Digital Experience Act on Dec. 20 and federal agencies have until June 18 to create action plans to carry out the law’s provisions.

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Report: GSA to Launch Blockchain Pilot Initiative Under Digital Govt Services Program

The General Services Administration plans to launch a blockchain pilot initiative this summer as part of the agency’s Emerging Citizen Technology program that seeks to explore how artificial intelligence and new technologies can be integrated into digital government services, Federal News Radio reported Monday. Justin Herman, manager of social media and digital engagement …

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DOJ Seeks Digital Services Director for CIO Office

The Justice Department is looking for a professional to serve as digital services director at DOJ’s office of the chief information officer. DOJ said in a USAJobs notice posted Thursday the selected candidate will lead the creation of a digital services office and work with stakeholders across the federal government to optimize digital services. The role …

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