The IRS has submitted a report to Congress outlining strategies to improve the taxpayer experience, employee training and organizational structure to comply with the provisions of the Taxpayer First Act of 2019. The agency’s Taxpayer Experience Strategy includes six components, including expanded digital services, proactive outreach and education and enterprise data management and advanced analytics.
Read More »GSA Intends to Leverage Digital Assets to Increase Operating Efficiency; David Shive Quoted
The General Services Administration (GSA) will integrate its digital assets and tools it has created to ensure the agency operates as efficiently as possible by reengineering agency business processes. David Shive, chief information officer of GSA, said that the agency will work to become a “true, end-to-end digital entity.” GSA will continually improve systems and services throughout the acquisition life cycle to improve efficiency.
Read More »VMware Partners with Lumen to Deliver Edge Services; Rajiv Ramaswami Quoted
Lumen Technologies and VMware have partnered to advance edge compute, networking and security. Under the partnership, Lumen will deliver edge services, using integrated VMware technologies. The collaboration will help enterprises expand across data centers, cloud and edge, as well as move business applications that require low latency and efficient localization closer to digital interactions.
Read More »Noblis Names Christoph Wollersheim as Division Director of Advanced Analytics, Digital Services; Mile Corrigan Quoted
Noblis has appointed Christoph Wollersheim as division director of Advanced Analytics and Digital Services for the company’s Federal Civilian Solutions mission area, Noblis announced on Monday.
Read More »Steampunk Names Matt Warren as CEO to Expand New Market Sectors; Matt Warren Quoted
Steampunk has appointed Matt Warren as chief executive officer (CEO) to lead the enterprise in drive growth, the company announced on Wednesday.
Read More »ATF Selects Axon for DoJ Pilot Program to Support Federal Joint Task Forces with New Digital Services; Richard Coleman Quoted
Axon has partnered with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) to equip agents and investigators with the Axon Investigator suite of solutions and body cameras to support the Federal Joint Task Forces, the company announced on Monday.
Read More »Agencies Await OMB Guidance to Implement Digital Government Law
The Office of Management and Budget has yet to issue guidance for federal agencies to implement provisions for a new law intended to digitize government services to ensure such services are accessible to the public, NextGov reported on Monday. President Trump signed the 21st Century Integrated Digital Experience Act on Dec. 20 and federal agencies have until June 18 to create action plans to carry out the law’s provisions.
Read More »Report: GSA to Launch Blockchain Pilot Initiative Under Digital Govt Services Program
The General Services Administration plans to launch a blockchain pilot initiative this summer as part of the agency’s Emerging Citizen Technology program that seeks to explore how artificial intelligence and new technologies can be integrated into digital government services, Federal News Radio reported Monday. Justin Herman, manager of social media and digital engagement …
Read More »New White House Tech Council Aims to Advance Federal IT Modernization Efforts
President Donald Trump has established a new White House office to upgrade the federal government’s information technology systems and change the way the government delivers digital services to citizens, Federal News Radio reported Monday. Jason Miller writes Chris Liddell, director of strategic initiatives at the White House, will lead the …
Read More »DOJ Seeks Digital Services Director for CIO Office
The Justice Department is looking for a professional to serve as digital services director at DOJ’s office of the chief information officer. DOJ said in a USAJobs notice posted Thursday the selected candidate will lead the creation of a digital services office and work with stakeholders across the federal government to optimize digital services. The role …
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