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Tag Archives: FACE Act

Sens. Lankford, Hassan Introduce Government Customer Service Assessment Bill

Sens. James Lankford, R-Okla., and Maggie Hassan, D-N.H., introduced a bill intending to better examine and deliver the way federal agencies provide customer service to U.S. citizens. The Federal Agency Customer Experience act would task agencies to conduct surveys and gather input on overall satisfaction, accomplishment of goals, customer treatment and timeliness regarding government customer service, Lankford's office said Wednesday.

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Senate Approves Federal Customer Service Bill

The Senate unanimously approved a bill on Tuesday that would authorize federal agencies to collect voluntary feedback regarding public services, Nextgov reported Wednesday. The Federal Agency Customer Experience Act of 2017, introduced by Sens. Claire McCaskill (D-Missouri) and James Lankford (R-Oklahoma), also seeks to establish new approaches for the executive and legislative oversight …

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