Tag Archives: federal agency customer experience

Sens. Lankford, Hassan Introduce Government Customer Service Assessment Bill

Sens. James Lankford, R-Okla., and Maggie Hassan, D-N.H., introduced a bill intending to better examine and deliver the way federal agencies provide customer service to U.S. citizens. The Federal Agency Customer Experience act would task agencies to conduct surveys and gather input on overall satisfaction, accomplishment of goals, customer treatment and timeliness regarding government customer service, Lankford's office said Wednesday.

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