Executive Gov 
The General Services Administration has rolled out a government customer experience index for agency personnel to gauge the experience of other agencies and citizens that receive GSA’s digital and technical services. Rachel Flagg, a program analyst at GSA, wrote in a blog entry posted Dec. 28 that GCXi is designed to “measure overall …
Read More »Rachel Flagg: GSA Develops New Tool to Collect, Evaluate Federal Customer Feedback
