Information technology company NuAxis Innovations zeroed-in on the customer experience, or CX, and human-centered design, or HCD, in 2023. This shift in focus helped NuAxis secure new contracts, cultivate a practitioner community and provide
MoreMichael Duffy, associate director at the Cybersecurity and Infrastructure Security Agency’s cybersecurity division, said CISA will launch a strategic effort in 2024 to modernize its approach to sharing enterprise threat information. In
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The U.S. General Services Administration (GSA) has issued an Evaluation and Buying Guide to help federal agencies seeking Human-Centered Design (HCD) services to improve Customer Experience (CX), GSA announced on Friday.
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The General Services Administration has asked industry to provide information on capabilities that could help facilitate the delivery of human-centered design support and customer experience services to the federal government.
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The Department of Veterans Affairs has launched the VA Innovators Network to provide a platform for its employees to collaborate on the development, test and evaluation of best practices in service delivery. Veterans
MoreThe General Services Administration‘s 18F organization is continuing its work to build a “culture of excellence” at government agencies as part of the GovConnect initiative in collaboration with the Office of Personnel Management. Brad Nunnally
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