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Tag Archives: IT modernization

USCIS Launching System Modernization, Supply Chain Security Initiatives

The U.S. Citizenship and Immigration Services is working on modernizing its systems and fortifying software security at the supply chain level, Federal Times reported Friday. Adrian Monza, chief of the Department of Homeland Security component's cyber defense branch, told the publication that USCIS is launching “very significant” modernization efforts and that other agencies must be able to defend their networks against threats to financial databases.

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House CAO Philip Kiko on IT Modernization, Customer-Focused Strategic Plan

The office of the chief administrative officer in the House has launched a customer-centered strategic plan and started a cloud migration initiative as part of its information technology modernization effort, Federal News Network reported Thursday. CAO Philip Kiko said his office identified gaps in professional development upon the launch of the strategic plan and then introduced the Congressional Staff Academy, which now provide personnel courses on committee clerk procedures and appropriations law, among others.

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Emily Murphy: IT Modernization, Customer Experience Among Key Capacities GSA Requires

Emily Murphy, head of the General Services Administration, told Federal News Network in an interview published Tuesday that she has been focusing on four key capacities GSA needs and those are information technology modernization, customer experience, change management and data and analytics. “If I can help implement those, it’s going to help GSA expand to meet the needs our customers come to us with in a way that I couldn’t even begin to imagine today,” she said.

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John Sherman: Intelligence Community Needs to ‘Fully Unlock’ Data

The Office of the Director of National Intelligence is sending representatives to meetings and conferences to promote its information technology modernization effort to facilitate analysis and sharing of sensitive government data between agencies within the intelligence community, FCW reported Monday. IC has "world class computational capability" said John Sherman, chief information officer at ODNI.

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President Trump Signs Legislation Expanding IRS IT Modernization Authorities

President Trump has signed the Taxpayer First Act extending the Internal Revenue Service’s authority to directly hire cyber staff and offer a higher pay grade for such personnel through 2025, FCW reported Tuesday. The higher salary offer, which can reach up to $240,000, is intended to attract tech and cybersecurity talent, according to the Treasury Department’s inspector general.

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GSA IG: Federal Acquisition Service ‘Ineffective’ in Administering Enterprise IT Modernization Contract

The General Services Administration’s Office of the inspector general released a report on Friday stating that the GSA Federal Acquisition Service’s ineffective contract oversight led to issues in the Enterprise Infrastructure Solutions transition effort. The IG said that FAS failed to ensure that the Transition Ordering Assistance task order met the requirements for the EIS information technology modernization initiative. 

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Customer Experience Drives Federal IT Modernization Efforts

Federal agencies are modernizing their information technology systems driven by the need to improve customer experience, FCW reported Tuesday. "Customer experience matters a lot. It can drive operational efficiencies, savings, cost avoidance. It can make your employees happier,” Anahita Reilly, chief customer officer at the General Services Administration, said Tuesday at ACT-IAC's CX summit.

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Suzette Kent: Gov’t ‘United’ in Prioritizing AI Implementation

Suzette Kent, federal chief information officer and 2019 Wash100 Award winner, said the White House is focusing on deploying artificial intelligence to simplify manual functions and support information technology modernization efforts, Federal Times reported Tuesday.  AI can do manual jobs with a lower margin of error and less time while also creating new positions, Kent told attendees at the AI World Government Conference in Washington, D.C.

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