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Tag Archives: Margie Graves

Customer Experience Drives Federal IT Modernization Efforts

Federal agencies are modernizing their information technology systems driven by the need to improve customer experience, FCW reported Tuesday. "Customer experience matters a lot. It can drive operational efficiencies, savings, cost avoidance. It can make your employees happier,” Anahita Reilly, chief customer officer at the General Services Administration, said Tuesday at ACT-IAC's CX summit.

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FBI Updating IT Workforce Recruitment Strategy

Brian Griffith, a program manager for the FBI, said at an AFCEA forum in Washington, D.C. that the bureau’s Criminal Justice Information Services division is revising its information technology recruitment strategy, Fedscoop reported Wednesday. Griffith told the attendees at the 2019 Law Enforcement and Public Safety Technology Forum that the FBI is looking for individuals with aptitude and a “sense of mission.”

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Federal CIO Margie Graves: Agencies Move to Implement Standardized IT Spending Tracker

Federal agencies have started to implement a standard framework for monitoring information technology spending, FCW reported Tuesday. Margie Graves, acting federal chief information officer, said that the Technology Business Management framework is intended to help government agencies locate IT costs and understand their business cases. Graves added that the CIO Council and General …

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CBP’s Wolf Tombe: FirstNet Could Expand Border Comms Services

Wolf Tombe, Customs and Border Protection’s chief technology officer, sees the FirstNet broadband network expanding the coverage of communications services at the border for emergencies and public safety operations, FCW reported Wednesday. Mark Rockwell writes the First Responder Network Authority system is designed to provide wireless communications for emergency responders nationwide using …

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