Tag Archives: service delivery

Avaya Names Tony Alfano SVP of Global Services

Tony Alfano

Avaya has appointed Tony Alfano to the newly created role of senior vice president of Global Services to drive optimal business outcomes for its customers. Alfano will report to executive vice president and chief revenue officer, Stephen Spears. “He has a strong track record in delivering consistent revenue and profit growth in a services-based organization," Spears said. 

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Updated OMB Guidance Includes Expanded Definitions of Customers, Service Delivery; Stephanie Thum Quoted

Office of Management

The Office of Management and Budget (OMB) has made major changes to a section of its Circular A-11 guidance that deals with enhancing customer experience and service delivery. Under the updated Section 280 guidance, OMB broadened the definitions of a federal government customer. 

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OMB Updates Federal Guidance on Budget Preparation, Execution

The Office of Management and Budget issued an updated document on Friday to guide federal agencies as they prepare their budget requests for fiscal year 2021 and report their information technology spending, Nextgov reported Monday. The update to Circular A-11 includes a new section on measures to manage customer experience and enhance service delivery.

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Marina Martin: Digital Access for Veterans High on VA’s Agenda

Marina Martin, chief technology officer at the Department of Veterans Affairs, is leading VA’s efforts to streamline online customer services and establish a digital services team that will work to bring agile tools and practices to the agency, FCW reported Friday. Adam Mazmanian writes that Martin is hiring technologists to form the …

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Andrea Palm Adds Senior Counselor Role to HHS Service; Sylvia Burwell Comments

Andrea Palm, chief of staff at the Department of Health and Human Services, has been appointed to the additional role of senior counselor as HHS Secretary Sylvia Burwell aims to further bolster the department’s management team and service delivery. “We’re continuing to build a strong team, and that includes retaining top talent,” Burwell said Thursday. “I am …

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