Tag Archives: shared services

GSA, Treasury Designated as Quality Service Mgmt Offices; Emily Murphy, Suzette Kent Quoted

Emily Murphy

The Office of Management and Budget (OMB) has designated the General Services Administration (GSA) and the Department of Treasury as quality service management offices (QSMO) as part of OMB’s efforts to advance shared services modernization. GSA will serve as the QSMO for civilian human resource transaction services with a focus on work schedules and compensation management.

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Suzette Kent on CISA’s Designation as Cyber Shared Services Center

Suzette Kent

Suzette Kent, federal chief information officer and a 2020 Wash100 Award recipient, told Federal News Network in an interview published Friday that the designation of the Department of Homeland Security’s (DHS) Cybersecurity and Infrastructure Security Agency (CISA) as a center for cyber shared services recognizes DHS’ role in overseeing the marketplace for new security offerings.

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Kevin Cox: DHS Seeks to Help Agencies Operationalize Data Through CDM Cloud-Based Dashboard

kevin-cox-dhs-seeks-to-help-agencies-operationalize-data-through-cdm-cloud-based-dashboard

Kevin Cox, a Department of Homeland Security official, said his team is fielding a cloud-based shared services dashboard as part of the Continuous Diagnostics and Mitigation program to help agencies operationalize their data through visualization, business intelligence and analytics, Federal News Network reported Thursday.

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Emily Murphy: IT Modernization, Customer Experience Among Key Capacities GSA Requires

Emily Murphy, head of the General Services Administration, told Federal News Network in an interview published Tuesday that she has been focusing on four key capacities GSA needs and those are information technology modernization, customer experience, change management and data and analytics. “If I can help implement those, it’s going to help GSA expand to meet the needs our customers come to us with in a way that I couldn’t even begin to imagine today,” she said.

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OMB Issues Updated Identity, Credential & Access Management Policy

The Office of Management and Budget issued a memorandum updating the identity, credential and access management policy for federal agencies. Agencies should transition their ICAM strategies and platforms from the levels of assurance model towards a new framework “informed by risk management perspectives, the federal resource accessed and outcomes aligned to agency missions,” according to the memo issued Tuesday by Russell Vought, acting OMB director. 

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DoD CMO Releases Initial Enterprise Business Reform Plan

The Department of Defense’s office of the chief management officer issued an initial plan to reform DoD’s enterprise business operations on Friday. OCMO set up three reform teams – human resources, supply chain and logistics and category management - to “establish a culture of continuous improvement focused on results and accountability” and oversee four activities cited in Section 921 of the National Defense Authorization Act for fiscal 2019, according to the report.

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OMB Announces White House’s Strategy for Shared Services Adoption Through New Memo

The Office of Management and Budget released a memorandum Friday to advance the adoption of shared services to improve government operations’ efficiency and meet the cross-agency priority goal for sharing quality services in the President’s Management Agenda. “The memo establishes the new model for identifying, planning and operating government-wide shared services,” Suzette Kent, federal chief information officer and 2019 Wash100 Award winner, said in a statement published Friday.

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Ed Burrows: GSA Eyes Adoption of Robotic Process Automation in Rules-Based Processes

Ed Burrows, robotic process automation program manager at the General Services Administration, has said GSA intends to increase the use of RPA within the agency with plans to merge the technology’s benefits with artificial intelligence, FedScoop reported Thursday. Burrows said Thursday at the Association of Government Accountants’ National Leadership Training conference that GSA implemented 12 RPA bots in the past year and plans to increase that number by twofold by the end of September.
 

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