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Tag Archives: shared services

Emily Murphy: IT Modernization, Customer Experience Among Key Capacities GSA Requires

Emily Murphy, head of the General Services Administration, told Federal News Network in an interview published Tuesday that she has been focusing on four key capacities GSA needs and those are information technology modernization, customer experience, change management and data and analytics. “If I can help implement those, it’s going to help GSA expand to meet the needs our customers come to us with in a way that I couldn’t even begin to imagine today,” she said.

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OMB Issues Updated Identity, Credential & Access Management Policy

The Office of Management and Budget issued a memorandum updating the identity, credential and access management policy for federal agencies. Agencies should transition their ICAM strategies and platforms from the levels of assurance model towards a new framework “informed by risk management perspectives, the federal resource accessed and outcomes aligned to agency missions,” according to the memo issued Tuesday by Russell Vought, acting OMB director. 

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DoD CMO Releases Initial Enterprise Business Reform Plan

The Department of Defense’s office of the chief management officer issued an initial plan to reform DoD’s enterprise business operations on Friday. OCMO set up three reform teams – human resources, supply chain and logistics and category management - to “establish a culture of continuous improvement focused on results and accountability” and oversee four activities cited in Section 921 of the National Defense Authorization Act for fiscal 2019, according to the report.

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OMB Announces White House’s Strategy for Shared Services Adoption Through New Memo

The Office of Management and Budget released a memorandum Friday to advance the adoption of shared services to improve government operations’ efficiency and meet the cross-agency priority goal for sharing quality services in the President’s Management Agenda. “The memo establishes the new model for identifying, planning and operating government-wide shared services,” Suzette Kent, federal chief information officer and 2019 Wash100 Award winner, said in a statement published Friday.

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Ed Burrows: GSA Eyes Adoption of Robotic Process Automation in Rules-Based Processes

Ed Burrows, robotic process automation program manager at the General Services Administration, has said GSA intends to increase the use of RPA within the agency with plans to merge the technology’s benefits with artificial intelligence, FedScoop reported Thursday. Burrows said Thursday at the Association of Government Accountants’ National Leadership Training conference that GSA implemented 12 RPA bots in the past year and plans to increase that number by twofold by the end of September.
 

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GSA Attracts IT Talent Through Tech Modernization Efforts; David Shive Quoted

The General Services Administration’s cloud adoption, shared services implementation and other information technology modernization efforts have helped attract IT talent, FCW reported Wednesday. "GSA is dependent on attracting world class IT talent. We've created an environment that's good for techies," David Shive, chief information officer at GSA, said Wednesday at the Association of Government Accountants' National Leadership Training meeting in Washington, D.C.

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John Edwards: CIA Should Update Tech Platforms to Expedite Data Collection, Analysis

John Edwards, chief information officer at the CIA, has said the agency should update its technology platforms and optimize its workforce to accelerate data collection and generate insights from gathered information, FedTech Magazine published Tuesday. “Increasing the edge over our adversaries, our operational advantage will be determined by the speed at which we sense, collect, ingest, condition, analyze and characterize data of the representative threat,” he said in his speech at the FedScoop Public Sector Innovation Summit held Dec. 4 in Washington, D.C.

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Glenn Davidson: Commerce Department’s Shared Services Modernization Builds on Long-Term Planning

Glenn Davidson, the Department of Commerce's former executive director of enterprise services, said the department is generating millions of dollars in savings as a result of shared services modernization, Federal News Network reported Monday. The department has modernized the human resource and information technology components of its shared services for the last three years, transitioning from an outdated back-office approach.

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Avi Bender: Federal Gov’t Needs Innovative Measures to Implement Shared Services for Data

Avi Bender, director of the Commerce Department’s National Technical Information Service, told FedScoop in an interview published Monday that the federal government should identify innovative approaches to shared services implementation and consider additional procurement instruments that are suitable for data management. “Data management is an ongoing innovation effort that requires continuous and iterative learning, continuous agility and discovery of new opportunities,” he said.

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Grant Schneider: National Cyber Strategy Promotes Action, Accountability

Grant Schneider, federal chief information security officer, has said the national strategy for cybersecurity aims to help federal agencies get ahead of cyber threats and advance accountability, FedScoop reported Thursday. “It’s really a shift from [an approach] about process and policy to action and accountability,” he said Thursday at DC CyberTalks.

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