Loren DeJonge Schulman, associate director of performance and personnel management at the Office of Management and Budget, said government agencies looking to improve customer service should provide the federal workforce with the
MoreThe Department of Agriculture has launched a customer service program to centralize contact center operations as part of the General Services Administration’s Centers of Excellence (GSA CoE) initiative. The self-service AskUSDA Contact
MoreThe Department of Agriculture (USDA) has issued a digital strategy playbook to help USDA components and other agencies implement best practices in developing user-centric websites.
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