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USDA Streamlines Contact Center Functions Under GSA CoE Program; Simchah Suveyke-Bogin Quoted

Customer Experience

The Department of Agriculture has launched a customer service program to centralize contact center operations as part of the General Services Administration’s Centers of Excellence (GSA CoE) initiative. The self-service AskUSDA Contact Center covers inquiries made through email, phone, chat or the web to free up personnel time for addressing customer concerns.

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