Tag Archives: USA.gov

GSA’s Dave Zvenyach on Digital Services Unit’s Role in Assisted Acquisition, Government Service Transformation

Dave Zvenyach

Dave Zvenyach, director of the General Services Administration’s (GSA) Technology Transformation Services (TTS) unit, has said that TTS has been making progress in its programs and execution of assisted acquisition authorities. TTS and the 18F digital services unit are partnering for assisted acquisition efforts to support agencies like the Department of Health and Human Services’ (HHS) Administration for Children and Families.

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GSA Seeks New Tech Transformation Service Commissioner

The General Services Administration has begun its search for a new Technology Transformation Service commissioner who will work to manage the organization and the agencies it supports. GSA said Monday the new commissioner will lead efforts to help agencies develop, purchase and share technologies designed to serve the public and contribute to the government’s digital transformation. “Improving technology services …

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GSA’s 18F, USA.gov Eye Improved Digital Interaction With Gov’t Through ‘Federal Front Door’ Project

The General Services Administration’s 18F and USA.gov teams have conducted research for a project that seeks to understand how U.S. citizens interact with the federal government and identify new ways to improve government digital services. Carolyn Dew, Colin MacArthur and Michelle Chronister write in a blog post published Wednesday that USA.gov and 18F carried …

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USA.gov Conducts Journey Mapping Sessions to Understand Customer Experiences With Gov’t Services

USA.gov has carried out journey mapping sessions in an effort to understand customers’ experiences with government programs and services, DigitalGov reported Aug. 12. Michelle Chronister, user experience team lead for USA.gov at the General Services Administration, and Mary Ann Monroe, director of customer experience at GSA, write that USA.gov created journey …

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GSA Awards USA.gov Video Contest Winner

GSA hosted the first-ever citizen engagement video contest and Peter Sullivan of Nashville, Tennessee took the gold. The challenge was to create a video that showed how USA.gov could help citizens navigate useful government information. More than 30 citizens from across the country submitted videos. The award winner of USA.gov …

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