Home / Tag Archives: user experience

Tag Archives: user experience

Customer Experience Drives Federal IT Modernization Efforts

Federal agencies are modernizing their information technology systems driven by the need to improve customer experience, FCW reported Tuesday. "Customer experience matters a lot. It can drive operational efficiencies, savings, cost avoidance. It can make your employees happier,” Anahita Reilly, chief customer officer at the General Services Administration, said Tuesday at ACT-IAC's CX summit.

Read More »

GSA’s 18F, USA.gov Eye Improved Digital Interaction With Gov’t Through ‘Federal Front Door’ Project

The General Services Administration’s 18F and USA.gov teams have conducted research for a project that seeks to understand how U.S. citizens interact with the federal government and identify new ways to improve government digital services. Carolyn Dew, Colin MacArthur and Michelle Chronister write in a blog post published Wednesday that USA.gov and 18F carried …

Read More »

Laura Stanton: GSA Targets User Experience with Online Acquisition Portal

The General Services Administration has added automated contract search and cost estimation tools to the agency’s online portal for federal acquisition professionals and program managers, Federal News Radio reported Thursday. Meredith Somers writes Laura Stanton, acting assistant commissioner at GSA’s Office of Strategy Management, said the agency uses user feedback …

Read More »