Tag Archives: user experience

GSA Offers Identity Proofing Support for Federally Funded Programs Under State, Local Govt’s

GSA Transactional Data

The General Services Administration’s (GSA) Technology Transformation Services (TTS) is seeking state and local government participants to leverage the login.gov portal’s authentication services for the execution of programs funded by the federal government. GSA said Thursday that it seeks to partner with state and local authorities seeking to administer federally-funded initiatives through login.gov’s identity proofing features.

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LexisNexis Risk Solutions Partners with iPipeline to Improve Life Insurance Purchasing; Drew Whitmore, Larry Berran Quoted

LexisNexis Risk Solutions and iPipeline have partnered to integrate LexisNexis data solutions into iPipeline's SSG Digital platform to improve the experience of purchasing life insurance, LexisNexis announced on Wednesday

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Customer Experience Drives Federal IT Modernization Efforts

Federal agencies are modernizing their information technology systems driven by the need to improve customer experience, FCW reported Tuesday. "Customer experience matters a lot. It can drive operational efficiencies, savings, cost avoidance. It can make your employees happier,” Anahita Reilly, chief customer officer at the General Services Administration, said Tuesday at ACT-IAC's CX summit.

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GSA’s 18F, USA.gov Eye Improved Digital Interaction With Gov’t Through ‘Federal Front Door’ Project

The General Services Administration’s 18F and USA.gov teams have conducted research for a project that seeks to understand how U.S. citizens interact with the federal government and identify new ways to improve government digital services. Carolyn Dew, Colin MacArthur and Michelle Chronister write in a blog post published Wednesday that USA.gov and 18F carried …

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Laura Stanton: GSA Targets User Experience with Online Acquisition Portal

The General Services Administration has added automated contract search and cost estimation tools to the agency’s online portal for federal acquisition professionals and program managers, Federal News Radio reported Thursday. Meredith Somers writes Laura Stanton, acting assistant commissioner at GSA’s Office of Strategy Management, said the agency uses user feedback …

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