Tag Archives: VA

The Department of Veterans Affairs’ office for customer service improvement plans to launch a Customer Experience Institute that will work to oversee interagency collaborations on CX efforts, Fedscoop reported Thursday.

The Department of Veterans Affairs has conducted a tech sprint focused on deploying artificial intelligence and machine learning to connect veterans to appropriate clinical trials and therapeutics, Federal Times reported Tuesday.

Oracle Health Services, a division of Oracle Corporation, announced its participation with The Opportunity Project (TOP) Technology Sprint: Creating the Future of Health to match patients more effectively with clinical trials and experimental therapies, the company announced on Monday. 

The Department of Veterans Affairs has unveiled a research and development hub for artificial intelligence-based health care technology platforms intended to support former military personnel, their families and caregivers.

The Department of Veterans Affairs plans to deploy a Cerner-developed platform that will handle the processing of electronic health records starting March 28, Nextgov reported Thursday.

The Government Accountability Office has found that the Department of Veterans Affairs still faces multiple cybersecurity challenges in the course of modernization. VA must implement security controls to protect sensitive information, identify cybersecurity workforce needs, manage information technology supply chain risks and address known vulnerabilities, GAO said Thursday.

Paul Cunnigham, chief information security officer of the Department of Veterans Affairs, said the VA achieved modernization milestones and is working with the Department of Homeland Security to improve cybersecurity, Federal News Network reported Thursday.

Jim Gfrerer, assistant secretary for information and technology and chief information officer at the Department of Veterans Affairs, told FCW in an interview published Friday about his team’s efforts to deploy a set of online platforms designed to facilitate the delivery of benefits to veterans under the MISSION Act.

Robert Wilkie, secretary of veterans affairs and a 2019 Wash100 Award recipient, said he predicts his department's programs would win the budgetary favor of the upcoming 2020 elections, Military Times reported Thursday.

The Department of Veterans Affairs Inspector General has found that while the agency’s Office of Information Technology enforced proper mobile security measures, there were certain issues in the fortification of its network infrastructure.