The Government Accountability Office released a report on Tuesday, revealing a significant increase in the use of generative artificial intelligence by government agencies from 2023 to 2024.
Generative AI Use & Potential Applications
The report, titled Artificial Intelligence: Generative AI Use and Management at Federal Agencies, determined that AI use across 11 federal agencies increased from 571 to 1,110 instances, while use of generative AI jumped from 32 to 282 usage cases.
GAO also determined that generative AI has the potential to enhance written communication and boost efficiency in accessing information and tracking program status. The Department of Veterans Affairs has begun automating medical imaging processes to bolster diagnostic services for veterans, while the Department of Health and Human Services has leveraged generative AI to contain poliovirus by gathering data from publications regarding supposedly polio-free areas.
In general, agencies can use generative AI to boost productivity, support internal operations and streamline the delivery of services, among other possible applications.
Challenges in Generative AI Adoption
GAO also reported that agencies are encountering roadblocks with deploying generative AI, including navigating federal policies like data privacy, securing technical resources and funds, and maintaining appropriate use policies and practices.
To address these challenges, agencies develop their internal policies using existing AI frameworks and guidance. This coincided with the executive branch’s move to revise its AI guidance in early 2025.
Aside from issues with its adoption, generative AI also poses a risk to national security and the environment and can be used to spread misinformation, GAO said.
