The Department of Veterans Affairs is conducting market research to identify companies capable of providing a new Information Technology Service Management Platform, or ITSMP.
The role of advanced technologies in supporting warfighter health at the VA and the Defense Health Agency is one of the key topics to be covered by government leaders and industry experts at the Potomac Officers Club’s 2025 Healthcare Summit on Dec. 4. The event will feature networking opportunities and panels on healthcare delivery system modernization, cloud and artificial intelligence, and the Make America Healthy Again agenda. Get your tickets today.
IT Service Management Platform Requirements
In a request for information posted on SAM.gov Wednesday, the agency said it is specifically interested in a system that integrates artificial intelligence into the workflow and provides low- or no-code development tools for building applications or powering automations.
Moreover, the proposed platform must secure Federal Risk and Authorization Management Program, or FedRAMP, High authorization.
VA also wants to hear about transition and migration strategies, integration with federal systems, customer service management, and compliance with the government security requirements.
Interested parties may submit their responses until Oct. 14 at 4 p.m. Eastern time.
According to Federal Procurement Data System records, Booz Allen Hamilton currently provides ITSMP support services to the VA. The company secured contracts from the VA for computer systems design services in January and February.
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