A new American Customer Satisfaction Index report has found that citizen satisfaction with U.S. federal government services received a score of 63.9 out of 100 in 2015, a gradual decline from 64.4
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Veterans Affairs Secretary Bob McDonald has said his goal for 2016 is to bolster the department’s customer service as his office continues to work on reform efforts, Military Times reported Thursday. Leo Shane III
More The Government Accountability Office has called on the departments of Defense, Energy and Health and Human Services to develop a guidance meant to inform research participants on inherently governmental functions. GAO said
More The White House has announced it will create a new government organization to perform background checks on federal employees and contractors as part of its push to reform the security clearance and investigation
More Michael Witherell, vice chancellor for research at the University of California Santa Barbara, has been approved by the UC Board of Regents to serve as director of Lawrence Berkeley National Laboratory. Witherell
More The Government Accountability Office has called on the Department of Homeland Security to create milestones and time frames for the development of an assessment framework with regard to the implementation of a biometric exit system
More Attorney General Loretta Lynch has said the Justice Department will initially employ contractors to immediately fill positions at the FBI’s National Instant Criminal Background Check System that works to conduct background investigations on
More The Government Accountability Office has called on the General Services Administration and the Department of Homeland Security’s Federal Protective Service to improve collaboration in order to safeguard federal facilities from security risks. GAO made the recommendation after
More Beth Cobert, acting director at the Office of Personnel Management, has released guidance on exceptions to a policy that caps how much agencies should offer to recruit, relocate and retain employees. Cobert said in
More The Government Accountability Office has called on federal agencies to reform their assessment processes for federally leased vehicles in order to help reduce underutilized fleets. GAO said in a report released Thursday that
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