Maximus has partnered with Genesys to offer the Maximus Genesys Engagement Platform, an integrated, cloud-based omnichannel contact center solution, Maximus reported on Wednesday. 

“Maximus is delighted to help government agencies improve the Citizen Journey by transitioning contact center infrastructure to the cloud so they can take advantage of the security, scalability and flexibility it offers,” said Bruce Caswell, president and CEO of Maximus and 2020 Wash100 Award recipient. 

Now federal, state and local agencies can adhere to government mandates to improve citizen experience using a U.S. Federal Risk and Authorization Management Program (FedRAMP)-authorized solution leveraging technology from Genesys, a long-time global leader in cloud customer experience and contact center solutions.

“This partnership with Genesys combines the power of our trusted solution platform, long utilized by government agencies for contact center operations, with enhanced features of the Genesys technology, and an integrated support and engineering team. The Engagement Platform will enable agencies to deliver an optimized, omnichannel experience to citizens through a singular platform solution, focusing on end-user outcomes with the peace of mind FedRAMP authorization provides,” added Caswell. 

The Engagement Platform will provide a rapidly scalable solution designed to help agencies hindered by aging technologies that can no longer meet the expectations of citizens, siloed infrastructures that have grown too complex to manage and scale. The solution will enable agencies to handle surges in inquiry volumes and equip a remote workforce.

“The cloud solution gives agencies the flexibility, scalability and rapid innovations they need without the hassles of upgrades and maintenance. In addition, it makes it easier for agencies to adopt artificial intelligence (AI), machine learning and automation applications so they can deliver truly remarkable experiences,” said Tony Bates, CEO, Genesys. 

Powered by Genesys Engage, the Engagement Platform will support an integrated set of features and functionalities that employees need to serve customers seamlessly across channels through a single voice and digital user interface. 

The solution will also provide the ability to integrate calls, emails, chats, messages and social comments into one uninterrupted conversation, including leveraging more than one channel at once for multi-modal communications and customer convenience, without losing critical context. 

“We’re proud the MAXIMUS Genesys Engagement Platform has met the high bar of security requirements that MAXIMUS provides to government agencies,” added Bates.

About Maximus

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 35,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Italy, Saudi Arabia, Singapore and the United Kingdom. 

James “Hondo” Geurts, assistant secretary for research, development and acquisition at the U.S. Navy and a 2020 Wash100 Award winner, said the service is increasing the number of technology collaboration centers to 12 to create networks, facilitate collaboration and award contracts to nontraditional defense contractors and small businesses, FedScoop reported Tuesday.

“This is not the end, I see expanding this further,” Geurts said of the Tech Bridges program during a virtual press conference held Tuesday.

Tech Bridges are collaboration spaces organized through the Naval Expeditions Agility Office and allow the Navy to work with the private sector and academic institutions to address challenges facing the service. The military branch has six Tech Bridges and plans to establish six additional centers across the country.

Machine learning, advanced data analytics, high-powered computing and other emerging technologies are some of the focus areas of the Tech Bridges program.

A Department of Defense (DoD) task force is using advanced modeling and data analytics to strengthen military readiness and facilitate response during the coronavirus pandemic, Nextgov reported Tuesday.

Capt. Kimberly Elenberg, head of modeling and analytical support for DoD’s COVID-19 task force, said CVTF introduced an interagency simulation and modeling community of interest to allow stakeholders to exchange insights and achieve alignment of best practices in support of pandemic response efforts.

“This was really a bridge between the academic side and the epidemiologists, and those folks who have to make sure that the military can meet its mission every single day,” Elenberg said at a Booz Allen Hamilton-hosted federal health virtual forum.

She said the task force turned to history in support of its efforts following the creation of a common digital platform to offer data management support and host models.

“So we did a lot of looking through the literature to help inform some of our efforts today, and our initial coordinated and integrated disease modeling insights looked at impacts on people, facilities and supplies by locality,” Elenberg said. “This includes the continental U.S. and outside the continental U.S. because we are all over the world.”

Elenberg also shared insights on infectious disease models identified by the department’s task force, including the “classic” SEIR model.

Lt. Gen. David Thompson, vice commander of the U.S. Space Force, said the Department of Defense (DoD) is collaborating with the White House and intends to work with Congress to find ways how to help commercial space firms facing bankruptcy during the coronavirus pandemic, SpaceNews reported Tuesday.

“We want to see what we can do in terms of securing the capabilities we need for national security, number one, and ensuring that our adversaries don’t have the opportunity to acquire those capabilities,” Lt. Gen. Thomspon said Tuesday during an online interview with David Deptula, dean of the Air Force Association’s Mitchell Institute for Aerospace Studies.

Thompson cited the Space Acquisition Council’s efforts and said that the planned discussion with Congress will identify, among others, investments that could be offered immediately to space companies in order for them to “provide capabilities we know we need, in areas we need to be more aggressive that are also going to help the commercial and national security space sector.”

DoD has expressed concerns that China could make a move to acquire national security-related assets of space companies facing financial setbacks.

Executives from both the public and private sectors attended a four-day virtual conference last week to discuss the U.S. space industry, Space News reported Monday.

The State of the Space Industrial Base 2020 conference served as an avenue to tackle how the industry and U.S. space presence would thrive amid challenges such as the COVID-19 pandemic.

Representatives from the U.S. Space Force, the Defense Innovation Unit, Air force Research Laboratory, NASA, the departments of Energy and Commerce, industry and academia took part in the event.

Conference members plan to compile discussions into a report on how the government can foster public and private space investments.

The report will also include recommendations on how to build the future's space industry workforce through educational efforts.