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Government Technology/News/Press Releases
Avaya Supports Healthcare Workers with Contact Center Apps During COVID-19 Outbreak; Carlos Araiza, Jim Chirico Quoted
by Sarah Sybert
Published on April 2, 2020
Avaya Supports Healthcare Workers with Contact Center Apps During COVID-19 Outbreak; Carlos Araiza,  Jim Chirico Quoted

Avaya Supports Healthcare Workers with Contact Center Apps During COVID-19 Outbreak; Carlos Araiza, Jim Chirico Quoted

Avaya Holdings Corp. has continued to enhance its ability to deliver critically needed support and care during the COVID-19 pandemic. The company has announced that it will provide communications and collaboration solutions for free to healthcare organizations in order to help them stay connected, productive and safe, Avaya reported on Thursday.

“In a moment like this with whole world impacted by COVID-19, we have to act immediately, and with Avaya’s support, in just over a weekend we were able to move our traditional call center to a remote deployment without interrupting service to doctors, their patients or our team,” said Carlos Araiza, IT Leader at WellMedic. “They quickly helped us develop our contingency strategy and implement the appropriate solution.”

Avaya solutions will assist providers to address the increase in patient care and inquiries, the outreach to their communities and the ability to virtually connect patients, family members and care teams, with staff working from home or in temporary locations.

During the pandemic, the company has supported healthcare organizations worldwide in a number of ways, including key healthcare services providers leading the COVID-19 testing effort has been able to continue work while moving over 2,300 employees to work remotely.

One of the largest healthcare providers in the southwest United States, with more than 10,000 Avaya unified communications users, is able to maintain its high level of health services while moving staff to a work-from-home environment to help ensure their safety.

The company has also worked with government health departments across the U.S., including Washington State Department of Health, to get emergency call centers up-and-running in a matter of hours.

Avaya recently helped the Winnipeg Regional Health Authority and Shared Health Manitoba leverage CPaaS solutions to quickly ramp up their ability to respond to huge increases in call center volume. WellMedic Health Centers implemented Avaya communication and contact centers solutions for remote agents to address their current challenges.

“Our deepest gratitude goes out to the healthcare workers and organizations on the front lines battling COVID-19. Many of the providers who work with Avaya have told us how critical it is to stay connected and engaged with colleagues, patients and communities,” said Jim Chirico, Avaya President and CEO.

About Avaya  

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees.

Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

News/Press Releases
LexisNexis Risk Solutions Provides LexID to Retail Pharmacy Operations to Improve Patient Records; Craig Ford Quoted
by Sarah Sybert
Published on April 2, 2020
LexisNexis Risk Solutions Provides LexID to Retail Pharmacy Operations to Improve Patient Records; Craig Ford Quoted

LexisNexis Risk Solutions Provides LexID to Retail Pharmacy Operations to Improve Patient Records; Craig Ford Quoted

LexisNexis Risk Solutions has partnered with one of the largest nationwide retail pharmacy chains to provide the LexID unique patient identifier across pharmacy operations to centralize records, reduce costs, and make quality healthcare easier to obtain for the pharmacy customers, the company announced on Thursday.

“We’re excited to help our client seamlessly manage customer identities to provide more efficient and consistent care delivery, further supporting the ability to ensure the right patient receives the right prescription at the right time, while promoting the adoption of a unique patient identifier (UPI),” said Craig Ford, Vice President of Pharmacy Markets for LexisNexis Risk Solutions.

LexisNexis will use its automated linking technology, LexID with Customer Record Key, to analyze and connect records common to a single individual. It will then adopt a set of unique identifiers to every patient record nationally to help healthcare organizations match and de-duplicate records, thus creating one source of truth on each individual patient.

The Customer Record Key identifier will be specific to a customer and will add a layer of privacy, especially important for data on minors. The solution will allow healthcare systems to tackle the challenge of lacking data standardization amid an abundance of patient information.

In addition, the LexisNexis Keep Contact solution to further boost patient engagement efforts by enhancing patient demographic and contact information through an identity referential database. The LexisNexis identity solutions help pharmacies keep patient data clean, updated, and available for easy integrations for a streamlined and accurate identification at the point of care.

“Assigning a LexID to an estimated 200 million records nationwide is a huge step for our partner and for the industry,” added Ford.

About LexisNexis Risk Solutions 

LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, health care and government.

Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information-based and analytics and decision tools for professional and business customers across industries.

Government Technology/News
Oracle Utilizes Therapeutic Learning System to Record COVID-19 Drug Effectiveness
by Sarah Sybert
Published on April 2, 2020
Oracle Utilizes Therapeutic Learning System to Record COVID-19 Drug Effectiveness

Oracle Utilizes Therapeutic Learning System to Record COVID-19 Drug Effectiveness

Oracle has utilized its technology platform in the ongoing fight against COVID-19 to develop and deploy a series of cloud applications that will gather the data necessary to determine what drugs are effective in treating or preventing the virus, the company announced on Thursday.

The company has used a clinical trials system, which has examined many drugs including the cancer drug Keytruda, that have been approved by regulators worldwide after Oracle Clinical Trial Systems.

The system has collected data to prove drugs were both safe and effective. The Oracle Cloud has begun testing the safety and effectiveness of dozens of different COVID-19 drugs and vaccines. The trials will be completed in many countries and hundreds of institutional sites.

Oracle’s newest cloud system, Clinical One, will enable institutions to start-up a clinical trial in as few as two weeks. The company has also integrated a therapeutic learning system in addition to gathering data from COVID-19 clinical trials.

The company has built and donated to the US government a COVID-19 Therapeutic Learning System that has allowed physicians and patients to record the effectiveness of COVID-19 drug therapies, such as Hydroxychloroquine, Remdesivir and Kaletra.

The drugs have been safely used to treat other diseases but are not yet definitively proven to be effective against COVID-19. Physicians are now routinely prescribing these drugs to treat COVID-19 patients.

Oracle’s Therapeutic Learning System will enable the physician to record the patient’s daily progress. The solution will quickly discover which of the new drugs are most effective against COVID-19, optimal dosages and how early in the disease progression the drugs need to be administered.

The Therapeutic Learning System was the result of a partnership with the National Institute of Health, the Food and Drug Administration, the Center for Disease Control and Prevention, Centers for Medicare & Medicaid Services and the Department of Health and Human Services.

About Oracle  

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.

Contract Awards/Government Technology/News/Press Releases
ICF Secures $68M Task Order to Deliver Database Administration Services; Mark Lee Quoted
by Sarah Sybert
Published on April 2, 2020
ICF Secures $68M Task Order to Deliver Database Administration Services; Mark Lee Quoted

ICF Secures $68M Task Order to Deliver Database Administration Services; Mark Lee Quoted

The U.S. Securities and Exchange Commission (SEC) has awarded ICF, a global consulting and digital services provider, a potential ten-year, $68 million task order to deliver enterprise-wide database administration services, the company announced on Thursday.

“We are excited to bring an innovative approach to delivering improved customer satisfaction, enhanced transparency and predictability through automation, expertise and best practices,” said Mark Lee, senior vice president of ICF.

The company will supply data services, data administration and database management support for the agency’s environments and manage migrations between these environments. The single-award task order has a term of one base year and nine option years and is part of the SEC’s “OneIT” (OIT) IDIQ sourcing vehicle, which streamlines the process to procure IT services and solutions across the agency.

“We are honored to support the SEC and to help them meet their mission-critical, enterprise-wide needs,” added Lee.

With the purchase of ITG in Jan. 2020, ICF will utilize its acquired solutions to expedite the task order. ICF has entered into the definitive agreement with a purchase price of $255 million, funded by ICF’s existing credit facility.

John Wasson, ICF president and chief executive officer, said, “This transaction is aligned with our strategy to complement organic growth with acquisitions that strengthen ICF’s position in key growth areas… we see significant revenue synergies by combining ICF’s domain expertise, robust business development platform and contract vehicles with ITG’s best-in-class qualifications, performance track record, deep technology partnerships and leading platform expertise.”

ICF projected the net present value of the tax benefit of this transaction to be approximately $33 million. ITG’s EBITDA margin is in the mid-teens. Following the completion of this acquisition, the company’s leverage ratio is expected to be less than 2.7.

Commenting on its combination with ICF, JC Chidiac, ITG’s chief operating officer said, “As one team, ICF and ITG bring highly complementary capabilities and will be uniquely positioned to architect and implement technology platforms that drive the strategic transformation agencies need to meet their new mandates. Importantly, this is an excellent cultural fit for our collaborative, entrepreneurial organization, which was a key determinant in our decision to join together with ICF.”

Government Technology/News
FAA Proposes Noise Certification Standards for Supersonic Aircraft
by Matthew Nelson
Published on April 2, 2020
FAA Proposes Noise Certification Standards for Supersonic Aircraft
FAA Proposes Noise Certification Standards for Supersonic Aircraft

The Federal Aviation Administration has issued a notice of proposed rulemaking to establish noise certification requirements for takeoff and landing of civil supersonic aircraft platforms.

A 90-day public comment period will commence on the date of publication of the proposal in the Federal Register, FAA said Monday.

The agency unveiled the NPRM nine months after it proposed to modernize the process of requesting special flight authorizations to fly aircraft at a speed above Mach 1.

FAA also works with the Department of Transportation in efforts to advance supersonic aircraft development and expects the new rulemaking activity to help the agency determine technological and economic factors that will support noise level requirements for such vehicle.

The agency pointed to the availability of new engines and materials designed to address noise from the airframe as technical advancements that have occurred in the aviation field since the Concorde supersonic passenger airplane took flight in the 1970s.

Lockheed Martin is manufacturing the X-59 Quiet Supersonic Technology platform at a company facility located in Palmdale, Calif., as part of a $247.5M contract NASA awarded in 2018.

The company aims to conduct initial test flights in 2021.

Government Technology/News
Education Dept Seeks Creative Prototypes for Website Revamp
by Matthew Nelson
Published on April 2, 2020
Education Dept Seeks Creative Prototypes for Website Revamp

Education Dept Seeks Creative Prototypes for Website Revamp

The Department of Education is inviting businesses, nonprofits, academic institutions and entrepreneurs to join a $50K prize competition to update its public-facing website.

ED.gov Redesign Challenge participants have until June 15 to offer creative design prototypes for the site’s home, program office, grant, contact, media and informational pages, according to a special notice posted Tuesday.

The department wants to retain its color scheme and seal as well as ensure compliance with federal accessibility standards into a redesigned online portal.

ED noted it may divide the prize among multiple winners that would propose ideas to improve the design, presentation, interactivity and navigation of its website.

Proposers may also receive an invitation to deliver presentations to an expert panel at the department’s Washington, D.C. office and will have the chance to bid for a concept implementation contract.

Government Technology/News
GSA Delays E-Marketplace Program Due to COVID-19 Response Efforts; Laura Stanton Quoted
by Jane Edwards
Published on April 2, 2020
GSA Delays E-Marketplace Program Due to COVID-19 Response Efforts; Laura Stanton Quoted
Laura Stanton
Laura Stanton

The General Services Administration has announced a delay in the acquisition process for the e-marketplace platform as GSA works to meet the demand of federal agencies for information technology hardware and related services in support of telework initiatives during the coronavirus pandemic.

“The contracting team for the Commercial Platforms proof of concept has also had to shift their focus to COVID-19 response efforts,” Laura Stanton, deputy assistant commissioner for category management at GSA, said in a statement published Wednesday. “A delay is anticipated in the contract award to e-marketplace platform providers for the proof of concept.”

Stanton said her organization’s goal is to award the contract “in the coming months.”

Government Technology/News
DHS Cyber Agency to Release New Capabilities for CDM Dashboards; Judy Baltensperger Quoted
by Jane Edwards
Published on April 2, 2020
DHS Cyber Agency to Release New Capabilities for CDM Dashboards; Judy Baltensperger Quoted

DHS Cyber Agency to Release New Capabilities for CDM Dashboards; Judy Baltensperger Quoted

The Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency will begin deploying new capabilities for Continuous Diagnostics and Mitigation dashboards in April to help federal agencies gain more insight into their cybersecurity posture, Fifth Domain reported Wednesday.

Judy Baltensperger, project manager for the CDM dashboard at CISA, said the agency will start fielding risk-scoring and ongoing assessment metrics and other “minimum viable products” for the dashboards this month.

“We’re going to focus on delivering simple features,” Baltensberger said. “Then through our scaled, agile software development, we’re going to iteratively make enhancements to each of these products, and we’re also going to be collecting user feedback from each one of [the] agencies.”

She said DHS will release another update in August and another set of minimum viable products like threat intelligence feed integration and system health monitoring in November.

“The goal is going to be fit for use, operational data. We want you to trust the data that is in this dashboard, and we want to see you start to take action and make risk-based decisions on it,” Baltensberger said.

News/Press Releases
Steven Mnuchin to Seek More Funding From Congress if $350B Small Business Loan Program Runs Out
by Jane Edwards
Published on April 2, 2020
Steven Mnuchin to Seek More Funding From Congress if $350B Small Business Loan Program Runs Out
Steven Mnuchin
Steven Mnuchin

Treasury Secretary Steven Mnuchin said Wednesday he will ask Congress for additional funding for small business loans if a $350 billion loan pool dries up, CNBC reported Wednesday.

The $350 billion Paycheck Protection Program is part of the $2 trillion stimulus package President Donald Trump signed into law Friday to mitigate the economic impact of the coronavirus pandemic. It seeks to help small businesses pay salary, wage and benefits of employees.

“One of the things I’ve heard is this small business program is going to be so popular that we’re going to run out of our $350 billion,” Mnuchin told CNBC’s Squawk on the Street program. “If that’s the case, I can assure you that will be top of the list for me to go back to Congress on. It has huge bipartisan support and we want to protect small business.”

The Small Business Administration said lenders may begin processing loan applications as early as Friday.

Government Technology/News
VA, NIH, FDA Seek 3D-Printing Concepts to Support Medical Equipment Production
by Brenda Marie Rivers
Published on April 1, 2020
VA, NIH, FDA Seek 3D-Printing Concepts to Support Medical Equipment Production

VA, NIH, FDA Seek 3D-Printing Concepts to Support Medical Equipment Production

The Department of Veterans Affairs, Food and Drug Administration and the National Institutes of Health have launched a joint research and development initiative focused on using additive manufacturing to address medical equipment shortages, Nextgov reported Tuesday.

The three agencies signed a memorandum of understanding and is seeking 3D-printing capabilities that will enable the rapid production of medical supplies and personal protective equipment amid the coronavirus pandemic.

America Makes, a nonprofit startup accelerator organization, teamed up with the agencies to help them coordinate with firms in the manufacturing sector as part of the initiative.

NIH currently has an open-source tool called 3D Print Exchange where entities can identify and share models that are interoperable with commercial 3D printers. The VA, which assesses and tests the user-submitted designs, also has its own 3D printing network to aid the operations of its medical frontliners.

“This initiative is rapidly evolving,” Beth Ripley, enterprise lead of the VA 3D Printing Network. “In just six days, VA tested two face shields and designed and tested one face mask. We have already made significant progress in a short time.”

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