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News/Press Releases
Accenture Completes Global Study Showing Citizens Share Personal Data for Enhanced Customer Services; Eyal Darmon Quoted
by Sarah Sybert
Published on February 27, 2020
Accenture Completes Global Study Showing Citizens Share Personal Data for Enhanced Customer Services; Eyal Darmon Quoted
Accenture Completes Global Study Showing Citizens Share Personal Data for Enhanced Customer Services; Eyal Darmon Quoted

Accenture has released a global study, showing that the majority of citizens are willing to share personal information with government agencies in exchange for better service, the company announced on Wednesday. 

“In recent years governments have taken positive steps to secure and protect citizen and organizational data. However, corresponding regulatory measures have at times also prevented government agencies from using customer data in innovative ways to enhance customer service,” said Eyal Darmon, managing director in Accenture’s Health and Public Service.

Accenture conducted the study based on a survey of more than 6,500 respondents across 11 countries in Europe, North America and Asia Pacific. The results found that 41 percent of respondents were satisfied with the level of interaction received from government departments over the last year, 58 percent said they are not aware of a way to share service-related feedback with government agencies.

Additionally, 84 percent of respondents said they are open to sharing their personally identifiable information with a government department in exchange for a more personalized customer service experience. 

78 percent of citizens said they see benefits to using virtual agents, AI-enabled customer-service assistants or chatbots, to receive services from government agencies. 47 percent said they would like to complete some transactions using virtual agents.

Half of respondents said they believe their query could be resolved in the shortest possible time using a virtual agent, and 49 percent anticipated benefits from the 24/7 access to government services. 41 percent of respondents said the use of virtual agents would reduce their need to wait for a human customer service agent to become available to assist them.

“Unfortunately, early investments in chatbots generally haven’t delivered the transformation that government agencies expected, often because agencies didn’t fully consider a citizen’s experience in engaging with a chatbot or what activities a chatbot is capable of undertaking to support the mission of the organization,” Darmon said.

The survey additionally included country comparisons of respondents answers from Singapore, Norway, Finland and Austria, reporting that 88 percent of respondents from Norway and Finland are willing to share their personally identifiable information with a government department in exchange for a more personalized customer service experience. 79 percent of respondents from the U.S. felt the same.

“Our research found that citizens support the use of advanced AI-enabled virtual agents by government agencies. Clearly, an opportunity exists for governments to use virtual agents to broaden their services and enhance customer experience.”

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. 

Acquisition & Procurement/M&A Activity/News/Press Releases
Curtiss-Wright Enters $62M Acquisition of Dyna-Flow Control Value Services to Enhance Industrial Valve Portfolio; David Adams Quoted
by Sarah Sybert
Published on February 27, 2020
Curtiss-Wright Enters $62M Acquisition of Dyna-Flow Control Value Services to Enhance Industrial Valve Portfolio; David Adams Quoted
Curtiss-Wright Enters $62M Acquisition of Dyna-Flow Control Value Services to Enhance Industrial Valve Portfolio; David Adams Quoted

Curtiss-Wright Corporation has entered into an agreement to acquire the stock of Dyna-Flo Control Valve Services for $62 million in cash to enhance growth and broaden its industrial valve portfolio, Curtiss-Wright announced on Thursday. 

Dyna-Flo is a leading designer and manufacturer of linear and rotary control valves, isolation valves, actuators, and level and pressure control systems for the chemical, petrochemical, and oil and gas markets.

“The combination of this business with Curtiss-Wright’s established global sales channel and marketing capabilities serving similar customers will ensure that we remain a leading provider of pressure relief, control and isolation valve solutions…supports our long-term financial objectives including increased sales growth, margin expansion and solid free cash flow generation,” said David C. Adams, chairman and CEO of Curtiss-Wright Corporation. 

Dyna-Flow will operate within Curtiss-Wright's Commercial/Industrial segment and is expected to be accretive to Curtiss-Wright's 2020 adjusted diluted earnings per share, excluding first year purchase accounting costs, and produce a free cash flow conversion rate in excess of 100%. Dyna-Flo’s financials are not included in the Company’s initial 2020 guidance.

“The acquisition of Dyna-Flo yields significant opportunities for growth by increasing the breadth of our industrial valve portfolio with complementary products recognized for their critical performance in severe service environments,” added Adams. 

With the addition of Dyna-Flo, Curtiss-Wright will grow the company’s revenue and service offerings. It will also enhance the company’s partnership, contracts and innovations, like its Aug. 2019 demonstration of its integrated vehicle network management.

Curtiss-Wright’s defense solutions unit and Pacific Star Communications partnered to demonstrate a system designed to manage electronic components of vehicles. PacStar will provide its IQ-Core network management software that will run on Curtiss-Wright’s mission computers to manage groups of ground vehicles.

In addition, the software-computer combination will provide a consolidated management dashboard to support control and system awareness of U.S. Marine Corps and U.S. Army ground vehicles.

About Curtiss-Wright Corporation

Curtiss-Wright Corporation (NYSE:CW) is a global innovative company that delivers highly engineered, critical function products and services to the commercial, industrial, defense and energy markets. Building on the heritage of Glenn Curtiss and the Wright brothers, Curtiss-Wright has a long tradition of providing reliable solutions through trusted customer relationships. The company employs approximately 9,100 people worldwide.

Government Technology/News
Christopher Krebs: CISA Plans to Cease Use of Social Security Numbers as Identification
by Jane Edwards
Published on February 27, 2020
Christopher Krebs: CISA Plans to Cease Use of Social Security Numbers as Identification
Christopher Krebs
Christopher Krebs

Christopher Krebs, director of the Cybersecurity and Infrastructure Security Agency and a 2020 Wash100 Award winner, said CISA plans to put an end to using Social Security numbers as identification to help address security concerns facing citizens, Nextgov reported Wednesday.

“What are the things we can do down the road to help ensure that we have a more secure identity? Move away from the Social Security number as an identification element,” he said Tuesday during a keynote interview at the RSA cybersecurity conference.

The Department of Homeland Security’s CISA is collaborating with industry executives from a presidential advisory committee that released the 2018 moonshot report, which cites the need for a shift in identity paradigm and seeks to advance internet security.

“We work with a range of partners, including the President’s National Security and Telecommunications Advisory [Committee] to look at what are alternative identity management opportunities,” Krebs said.

Government Technology/News
White House OSTP Issues Annual Report on American AI Initiative
by Jane Edwards
Published on February 27, 2020
White House OSTP Issues Annual Report on American AI Initiative
White House OSTP Issues Annual Report on American AI Initiative

The White House Office of Science and Technology Policy has released an annual report detailing the steps taken to implement the American Artificial Intelligence Initiative launched in February 2019 through an executive order.

The initiative calls for federal investments in AI research and development. To implement the policy, the administration updated its strategic plan for AI-related R&D efforts, came up with the 2016–2019 progress report on the advancement of R&D work on AI and the fiscal year 2021 budget proposal to double the amount of non-defense R&D spending on AI by FY 2022.

Another key policy of the initiative is to unleash AI resources. In support of the effort, the Office of Management and Budget released in December the final draft of the Federal Data Strategy to outline best practices and principles concerning data use and management.

OSTP also cited other measures the administration has carried out to further advance AI, including the issuance of the proposed AI regulatory principles, the National Institute of Standards and Technology’s launch of a strategy for federal engagement in the development of AI technical standards and establishment of an AI-focused center of excellence by the General Services Administration.

Government Technology/News
FCC Seeks Info on Use of Huawei, ZTE Equipment in US Telecom Networks
by Jane Edwards
Published on February 27, 2020
FCC Seeks Info on Use of Huawei, ZTE Equipment in US Telecom Networks

FCC Seeks Info on Use of Huawei, ZTE Equipment in US Telecom Networks

The Federal Communications Commission has started collecting information from telecommunications firms receiving Universal Service funds with regard to their use of services and equipment from Chinese firms Huawei and ZTE in their networks.

The FCC said Wednesday that it will use the collected data to design a program to reimburse telecom carriers as they replace those equipment and services as well as inform other potential measures to safeguard the communications supply chain.

The commission will determine whether the companies use equipment from the two Chinese firms, the type of services and equipment and costs related to product procurement and installation and costs associated with the replacement of those services and systems.

Telecom carriers getting Universal Service Funds have until April 22 to submit information.

Contract Awards/News
DOE Allots $97M for Phase II Small Business Projects
by Nichols Martin
Published on February 26, 2020
DOE Allots $97M for Phase II Small Business Projects
DOE Allots $97M for Phase II Small Business Projects

Department of Energy is investing $97 million in 86 grants for research and development projects under small business award programs.

DOE said Monday that its new grants support the second phase of the department's Small Business Innovation Research and Small Business Technology Transfer programs. Seventy small businesses from 28 states received funds from these SBIR and STTR investment pools.

Projects tackle different topics of interest across DOE's Advanced Scientific Computing, Basic Energy Sciences, Biological and Environmental Research and Nuclear Physics offices.

Topics include cold spray applications, high energy particle detection via aerogel, diamond refractive optics and photon source for quantum networks.

Government Technology/News
John Demers: Data Privacy, Law Enforcement Interception ‘Can Coexist’
by Brenda Marie Rivers
Published on February 26, 2020
John Demers: Data Privacy, Law Enforcement Interception ‘Can Coexist’
John Demers: Data Privacy, Law Enforcement Interception 'Can Coexist'

John Demers, assistant attorney general for national security, has said that following the Australian and U.K. government’s examples will help the U.S. balance data privacy rights while improving law enforcement procedures, Nextgov reported Tuesday.

Demers told reporters ahead of the RSA Conference that rights to privacy and warranted government access to encrypted data “can coexist” and the Department of Justice supports flexible approaches to help entities like the Department of Defense.

He cited laws in Australia, which allow agencies to issue interception requests to communications providers. The U.K. also permits public-sector entities to intercept communications for national security purposes.

“I don't mean to suggest that there should be some encryption that's very encrypted, and something that's less encrypted or anything like that,” said Demers. “What I mean to say is everything should be strongly encrypted but there should be a way for the government to get access to that data with a court order.”

Cybersecurity/Government Technology/News
GAO: Agencies Overseeing Critical Sectors Must Ensure NIST Cybersecurity Framework Compliance
by Brenda Marie Rivers
Published on February 26, 2020
GAO: Agencies Overseeing Critical Sectors Must Ensure NIST Cybersecurity Framework Compliance
GAO: Agencies Overseeing Critical Sectors Must Ensure NIST Cybersecurity Framework Compliance

The Government Accountability Office has found that most organizations voluntarily agreed to adopt the National Institute of Standards and Technology's cybersecurity framework but their overseeing agencies are yet to develop ways to ensure NIST compliance.

GAO said in its report published Tuesday that it studied 12 organizations that reported voluntary compliance with NIST’s Framework for Improving Critical Infrastructure Cybersecurity. The watchdog noted that five of the nine agencies with oversight of 16 critical infrastructure sectors are yet to establish methods for determining organizations’ adoption of the cybersecurity framework. 

According to GAO, the 12 organizations reported progress such as risk identification and standardized guidelines upon implementation of the NIST framework. 

The overseeing entities, known as sector-specific agencies, reported that they were unable to provide information on the improvements due to the framework’s voluntary nature as well as a lack of metrics and a centralized information-sharing procedure.

GAO said that until the SSAs establish a method for reporting sector-wide improvements, the “extent to which the 16 critical infrastructure sectors are better protecting their critical infrastructures from threats will be largely unknown.”

Government Technology/News
Christopher Krebs Talks CISA Efforts to Combat Ransomware
by Brenda Marie Rivers
Published on February 26, 2020
Christopher Krebs Talks CISA Efforts to Combat Ransomware
Christopher Krebs
Christopher Krebs

Christopher Krebs, director of the Cybersecurity and Infrastructure Security Agency (CISA) and 2020 Wash100 Award winner, has said that the agency is coordinating with government and industry stakeholders to address cyber threats like ransomware, FCW reported Tuesday.

Krebs told attendees at the RSA Conference in San Francisco that CISA is reaching out to local governments, federal agencies, businesses and operators of critical infrastructure to discuss data encryption practices to better defend systems against nation-state hacking groups and other malicious actors.

He said that organizations should take proactive steps such as patching their technologies, enabling multifactor authentication, developing an incident response plan and establishing a backup strategy.

“For years and years and years, particularly in the federal government, we’ve been focused on the nation-state adversary, the highly capable, the big four: Russia, China, Iran [and] North Korea,” said Krebs. “I think we’ve been a little bit late to the game on ransomware.”

Krebs also said that having a public communication plan as well as analog and paper-based backups will help ensure preparedness in this year’s presidential election.

Executive Moves/News
Army’s William Jordan Gillis Nominated to Lead Service’s Sustainment
by Nichols Martin
Published on February 26, 2020
Army’s William Jordan Gillis Nominated to Lead Service’s Sustainment
Jordan Gillis
Jordan Gillis

President Trump has announced his nomination for William Jordan Gillis, a U.S. Army official, to serve as assistant secretary of defense for sustainment, Defense News reported Tuesday. If confirmed for the role, Gillis would succeed Robert McMahon, who stepped down in November.

The newly nominated Army official serves as the principal deputy assistant secretary of the Army for installations, energy and environment. He began his work with the military in 2017 as the Army's acting assistant secretary for the same areas he oversees in his current role.

The White House unveiled Gillis' nomination on Tuesday.

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