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Executive Moves/News
Melissa Palmer Becomes Area VP of Federal Sales for Absolute Software
by Sarah Sybert
Published on May 13, 2020
Melissa Palmer Becomes Area VP of Federal Sales for Absolute Software
Melissa Palmer
Melissa Palmer

Absolute Software has appointed Melissa Palmer as area vice president of federal sales to  help government agencies maintain visibility and control over their endpoints and protect sensitive data, the company reported on Tuesday. 

Palmer, an award-winning IT professional, will bring a deep expertise in the technologies that drive secure government work to Absolute Software. She has spent more than 15 years solving problems and creating opportunities within the public sector for infosec brands. 

Palmer has already begun to improve industry’s IT security in her new role. “IT has little visibility into what’s happening with that laptop; there’s no remote way to ensure the security agents are working or address the problem. Security agents that are broken or have been turned off inadvertently leaves everyone open to malicious threat actors,” Palmer said. 

Prior to joining Absolute Software, Palmer served as department of the Navy sales representative at Red Hat. In the role she secured the Quarterly MVP Award, Top Producer in Public Sector and President's Club Award. She also drove 179 percent growth in territory.

During her tenure at McAfee, Palmer recruited, led and retained a team of top sales talent that directly supported the Department of Defense (DoD) in cybersecurity. She also managed Intel Security, the only Enterprise Security OEM that addresses security at the chip layer, the end point, the data center and the network.

Palmer also worked with Looking Glass as director of the DoD division and at VMware as Navy and U.S. Marine Corps. (USMC) strategic account manager.  In her previous roles, she discovered the unique challenges IT faces inside the public sector.

In a recent interview with Palmer to discuss her new role and Absolute Software’s initiatives, she discussed how data protection will continue to become a critical part of the GovCon sector. She stated that: “data protection is critically important and as a result, government agencies have layered on many security tools hoping to solve the security problem.”

Palmer noted how Absolute will combat the security problem and make a more resilient system. “Always on, always working security means you’re maximizing 100 percent of what gets the job done for you rather than a lesser percentage of more tools than you know what to do with.”

“Absolute is already embedded in the firmware of Dell, HP, Lenovo and 22 other leading manufacturers.  In this way, federal workers and our military deployed troops have more time to perform their critical duties rather than worry about the performance and or security of their devices. It’s time to enable them with undeletable defense,” Palmer noted. 

About Absolute Software

We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We’re the first and only company to offer uncompromised visibility and near real-time remediation of security breaches at the source.

Absolute Persistence™ returns devices to their desired state of safety and efficacy after malicious attacks or user error, thanks to our unique location in the firmware of more than 500 million devices built by most of the world’s top device manufacturers.

News/Press Releases/Wash100
Gina Haspel Moves into First Place in Wash100 Popular Vote; Voting Ends June 1st
by William McCormick
Published on May 13, 2020
Gina Haspel Moves into First Place in Wash100 Popular Vote; Voting Ends June 1st
Gina Haspel (CIA)
Gina Haspel (CIA)

The votes continue to flood in as this year’s Wash100 Popular Vote draws to a close on June 1st, and the government contracting (GovCon) community chooses the most significant executive of consequence to the sector for 2020.

Most recently, your votes led Gina Haspel of the Central Intelligence Agency (CIA) to reclaim first place in the Wash100 Popular Vote Rankings. Scott McIntyre, CEO of Guidehouse, now sits in second place after climbing over 20 spots in the rankings over the last few weeks.

With less than three weeks left, in the 2020 Wash100 Popular Vote, Haspel and McIntyre are going to be deadlocked in a battle for the top position in the rankings along with the other 98 acclaimed GovCon executives who received Wash100 Awards in 2020. Your vote is more crucial now than it ever has been in the six year history of the award. Don’t wait any longer to cast your votes.

Click here to vote for your favorite 2020 Wash100 executives in the GovCon sector!

After 33 years with the CIA, Haspel was confirmed by the Senate in May 2018 to become the first female director of the agency in U.S. history. In her role, she oversees intelligence collection and analysis, covert action, liaison relationships with foreign services and counterintelligence operations.

For her efforts, Haspel won her second consecutive Wash100 Award. She was recognized for developing new technologies and policies that enhance safety within the CIA as well as national security. This continued her work to diversify the agency’s workforce and improve its status as an intelligence service, which secured her first Wash100 Award in 2019.

McIntyre’s 2020 Wash100 Award win was his fourth overall in the six-year history of the award. He was recognized for growing the company’s revenue and consulting services through securing major contract awards, closing valuable acquisitions and forging new partnerships.

McIntyre’s leadership in Guidehouse’s acquisition of Navigant Consulting played a direct role in Guidehouse’s revenue and company growth. Guidehouse is now a global organization with more than 7,000 employees across 50 offices worldwide.

Click here to vote for your favorite 2020 Wash100 executives in the GovCon sector! Voting ends June 1st.

About The Wash100

This year represents our sixth annual Wash100 Award selection. The Wash100 is the premier group of private and public sector leaders selected by Executive Mosaic’s organizational and editorial leadership as the most influential leaders in the GovCon sector. These leaders demonstrate skills in leadership, innovation, achievement, and vision.

Visit the Wash100 site to learn about the other 99 winners of the 2020 Wash100 Award. On the site, you can submit your 10 votes for the GovCon executives of consequence that you believe will have the most significant impact in 2020.

Government Technology/News
KBR Awarded Feasibility Study for High CO2 Gas Field Development; Jay Ibrahim Quoted
by Sarah Sybert
Published on May 13, 2020
KBR Awarded Feasibility Study for High CO2 Gas Field Development; Jay Ibrahim Quoted
Jay Ibrahim
Jay Ibrahim

KBR has been awarded a Master Service Agreement (MSA) and Feasibility Study by JX Nippon Oil and Gas Exploration Corporation, a leading integrated energy, resources and materials group in Japan, the company reported on Wednesday. 

"Being given the opportunity to work on this study is indicative of KBR's capabilities and skillsets across complex industrial assets and demonstrates our strategic commitment to sustainability, decarbonization, and the development of blue/green hydrogen as both the clean energy for the future, and foundation of a green chemical and product supply chain," said Jay Ibrahim, KBR president, Energy Solutions.

KBR's study will assess options for Carbon Capture and Sequestration (CCS), alongside blue hydrogen production relating to oil and gas fields in South East Asia, a region where JX Nippon will expand on its global track record of CCS/CCUS projects.

Under the project, KBR will provide technical consultancy services in relation to developing concepts and technology recommendations for the capture of CO2, reinjection, and production of blue (i.e. carbon free) hydrogen.

The company will also evaluate the feasibility of conversion and transport of hydrogen in other forms for sale into the market, including liquified cryogenic hydrogen, liquid organic hydrogen carrier (LOHC), ammonia, and methanol (utilizing CO2).

The project will be led primarily from KBR's consulting hub in Singapore, leveraging on the specialist skills of its wider strategic and advisory consulting and engineering groups, including a world leading cryogenic hydrogen team which works with NASA extensively on the storage, training and safe handling of hydrogen at extreme temperatures.

"We are excited to be a part of this significant project which is indicative of the global transition to more sustainable energy supplies and our ambition to grow and maintain a substantial presence in Asia Pacific," added Ibrahim. 

About KBR, Inc. 

KBR is a global provider of differentiated professional services and technologies across the asset and program lifecycle within the Government Solutions and Energy sectors. KBR employs approximately 37,000 people worldwide (including our joint ventures), with customers in more than 80 countries, and operations in 40 countries, across three synergistic global businesses: Government Solutions, Technology Solutions, Energy Solutions.

Government Technology/News
Maximus Partners with Genesys to Provide Cloud-Based Omnichannel Contact Center Platform for Government Agencies; Bruce Caswell Quoted
by Sarah Sybert
Published on May 13, 2020
Maximus Partners with Genesys to Provide Cloud-Based Omnichannel Contact Center Platform for Government Agencies; Bruce Caswell Quoted
Bruce Caswell
Bruce Caswell

Maximus has partnered with Genesys to offer the Maximus Genesys Engagement Platform, an integrated, cloud-based omnichannel contact center solution, Maximus reported on Wednesday. 

“Maximus is delighted to help government agencies improve the Citizen Journey by transitioning contact center infrastructure to the cloud so they can take advantage of the security, scalability and flexibility it offers,” said Bruce Caswell, president and CEO of Maximus and 2020 Wash100 Award recipient. 

Now federal, state and local agencies can adhere to government mandates to improve citizen experience using a U.S. Federal Risk and Authorization Management Program (FedRAMP)-authorized solution leveraging technology from Genesys, a long-time global leader in cloud customer experience and contact center solutions.

“This partnership with Genesys combines the power of our trusted solution platform, long utilized by government agencies for contact center operations, with enhanced features of the Genesys technology, and an integrated support and engineering team. The Engagement Platform will enable agencies to deliver an optimized, omnichannel experience to citizens through a singular platform solution, focusing on end-user outcomes with the peace of mind FedRAMP authorization provides,” added Caswell. 

The Engagement Platform will provide a rapidly scalable solution designed to help agencies hindered by aging technologies that can no longer meet the expectations of citizens, siloed infrastructures that have grown too complex to manage and scale. The solution will enable agencies to handle surges in inquiry volumes and equip a remote workforce.

“The cloud solution gives agencies the flexibility, scalability and rapid innovations they need without the hassles of upgrades and maintenance. In addition, it makes it easier for agencies to adopt artificial intelligence (AI), machine learning and automation applications so they can deliver truly remarkable experiences,” said Tony Bates, CEO, Genesys. 

Powered by Genesys Engage, the Engagement Platform will support an integrated set of features and functionalities that employees need to serve customers seamlessly across channels through a single voice and digital user interface. 

The solution will also provide the ability to integrate calls, emails, chats, messages and social comments into one uninterrupted conversation, including leveraging more than one channel at once for multi-modal communications and customer convenience, without losing critical context. 

“We’re proud the MAXIMUS Genesys Engagement Platform has met the high bar of security requirements that MAXIMUS provides to government agencies,” added Bates.

About Maximus

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 35,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Italy, Saudi Arabia, Singapore and the United Kingdom. 

News/Press Releases
Battelle Hosts Air Force Personnel at CCDS Site; Greg Kimmel Quoted
by Sarah Sybert
Published on May 13, 2020
Battelle Hosts Air Force Personnel at CCDS Site; Greg Kimmel Quoted
Battelle
Battelle

Battelle has announced that a team of United States Air Force Acquisition personnel toured the company’s Critical Care Decontamination System (CCDS), located in Washington D.C., Battelle reported on Wednesday. 

“Since bringing the first system online, we have received thousands of requests for CCDS systems and services,” said General Manager for the CCDS program Greg Kimmel. “The contract awarded to Battelle has allowed us to staff additional systems to provide a continuous buffer against current and future N95 supply chain challenges.”

Battelle was recently awarded a $415 million contract by the Defense Logistics Agency (DLA) on behalf of the U.S Department of Health and Human Services (HHS) and the Federal Emergency Management Agency (FEMA). 

DLA’s contract will fund Battelle’s associated costs of staffing and training system operators who will be deployed across the country to help process previously worn respirator masks. The contract allows Battelle to provide the service at no cost to healthcare systems and first responders.

The Critical Care Decontamination System (CCDS) will bridge that gap until the supply chain for new masks can meet demand. Battelle CCDS has utilized concentrated, vapor phase hydrogen peroxide (VPHP) and will expose used respirator masks to the validated concentration level for 2.5 hours to decontaminate biological contaminants, including SARS-CoV-2 that cause COVID-19.

The Air Force has led rapid acquisitions in response to the coronavirus pandemic as part of the Joint Acquisition Task Force (JATF) within the Office of the Secretary of Defense (OSD). The service branch’s tour occurred on the day the final mask decontamination systems completed at Battelle’s Ohio manufacturing facility.

The JATF team visited the New York NE Avenue site in Washington to get a tour and demonstration of the operation. The team manages the details of the technical contract day-to-day and provides the conduit between HHS, FEMA, and DLA for the execution of the program. 

“We’re incredibly proud of our team especially on this day that we completed the final systems. It could not have been done without the federal government’s support, including the teams at the Air Force, FEMA, DLA, and HHS,” added Kimmel. 

About Battelle

Every day, the people of Battelle apply science and technology to solving what matters most. At major technology centers and national laboratories around the world, Battelle conducts research and development, designs and manufactures products, and delivers critical services for government and commercial customers. 

Headquartered in Columbus, Ohio since its founding in 1929, Battelle serves the national security, health and life sciences, and energy and environmental industries.

Government Technology/News
James Geurts: Navy Eyes More ‘Tech Bridges’ to Advance Collaboration With Nontraditional Vendors
by Jane Edwards
Published on May 13, 2020
James Geurts: Navy Eyes More ‘Tech Bridges’ to Advance Collaboration With Nontraditional Vendors
James Geurts
James Geurts

James “Hondo” Geurts, assistant secretary for research, development and acquisition at the U.S. Navy and a 2020 Wash100 Award winner, said the service is increasing the number of technology collaboration centers to 12 to create networks, facilitate collaboration and award contracts to nontraditional defense contractors and small businesses, FedScoop reported Tuesday.

“This is not the end, I see expanding this further,” Geurts said of the Tech Bridges program during a virtual press conference held Tuesday.

Tech Bridges are collaboration spaces organized through the Naval Expeditions Agility Office and allow the Navy to work with the private sector and academic institutions to address challenges facing the service. The military branch has six Tech Bridges and plans to establish six additional centers across the country.

Machine learning, advanced data analytics, high-powered computing and other emerging technologies are some of the focus areas of the Tech Bridges program.

Government Technology/News
DoD’s COVID-19 Task Force Seeks to Ensure Readiness Through Analytics, Modeling
by Jane Edwards
Published on May 13, 2020
DoD’s COVID-19 Task Force Seeks to Ensure Readiness Through Analytics, Modeling
DoD’s COVID-19 Task Force Seeks to Ensure Readiness Through Analytics, Modeling

A Department of Defense (DoD) task force is using advanced modeling and data analytics to strengthen military readiness and facilitate response during the coronavirus pandemic, Nextgov reported Tuesday.

Capt. Kimberly Elenberg, head of modeling and analytical support for DoD’s COVID-19 task force, said CVTF introduced an interagency simulation and modeling community of interest to allow stakeholders to exchange insights and achieve alignment of best practices in support of pandemic response efforts.

“This was really a bridge between the academic side and the epidemiologists, and those folks who have to make sure that the military can meet its mission every single day,” Elenberg said at a Booz Allen Hamilton-hosted federal health virtual forum.

She said the task force turned to history in support of its efforts following the creation of a common digital platform to offer data management support and host models.

“So we did a lot of looking through the literature to help inform some of our efforts today, and our initial coordinated and integrated disease modeling insights looked at impacts on people, facilities and supplies by locality,” Elenberg said. “This includes the continental U.S. and outside the continental U.S. because we are all over the world.”

Elenberg also shared insights on infectious disease models identified by the department’s task force, including the “classic” SEIR model.

Government Technology/News
Lt. Gen. David Thompson: DoD Plans to Work With Congress to Help Distressed Space Companies
by Jane Edwards
Published on May 13, 2020
Lt. Gen. David Thompson: DoD Plans to Work With Congress to Help Distressed Space Companies
David Thompson
David Thompson

Lt. Gen. David Thompson, vice commander of the U.S. Space Force, said the Department of Defense (DoD) is collaborating with the White House and intends to work with Congress to find ways how to help commercial space firms facing bankruptcy during the coronavirus pandemic, SpaceNews reported Tuesday.

“We want to see what we can do in terms of securing the capabilities we need for national security, number one, and ensuring that our adversaries don’t have the opportunity to acquire those capabilities,” Lt. Gen. Thomspon said Tuesday during an online interview with David Deptula, dean of the Air Force Association’s Mitchell Institute for Aerospace Studies.

Thompson cited the Space Acquisition Council’s efforts and said that the planned discussion with Congress will identify, among others, investments that could be offered immediately to space companies in order for them to “provide capabilities we know we need, in areas we need to be more aggressive that are also going to help the commercial and national security space sector.”

DoD has expressed concerns that China could make a move to acquire national security-related assets of space companies facing financial setbacks.

Government Technology/News
Government, Industry Generate Insight to Bolster Space Industrial Base
by Nichols Martin
Published on May 12, 2020
Government, Industry Generate Insight to Bolster Space Industrial Base
Government, Industry Generate Insight to Bolster Space Industrial Base

Executives from both the public and private sectors attended a four-day virtual conference last week to discuss the U.S. space industry, Space News reported Monday.

The State of the Space Industrial Base 2020 conference served as an avenue to tackle how the industry and U.S. space presence would thrive amid challenges such as the COVID-19 pandemic.

Representatives from the U.S. Space Force, the Defense Innovation Unit, Air force Research Laboratory, NASA, the departments of Energy and Commerce, industry and academia took part in the event.

Conference members plan to compile discussions into a report on how the government can foster public and private space investments.

The report will also include recommendations on how to build the future's space industry workforce through educational efforts.

GSA/News/Press Releases
GSA Develops ‘Secret Shopper’ Framework for Evaluating Agencies’ Customer Service Performance
by Brenda Marie Rivers
Published on May 12, 2020
GSA Develops ‘Secret Shopper’ Framework for Evaluating Agencies’ Customer Service Performance
GSA Develops 'Secret Shopper' Framework for Evaluating Agencies' Customer Service Performance

The General Services Administration (GSA) is recommending agencies to evaluate their contact centers through “secret shoppers” who will interact with customer service representatives as members of the public.

GSA said Thursday that its Contact Center – Center of Excellence developed the evaluation process to help agencies assess their capacity to meet customer experience requirements such as competency, consistency and sufficiency of product and service information through an "unbiased and unfiltered" lens.

The process is also meant to evaluate timeliness, workflow processes and coordination between contact points, according to GSA. In addition, the initiative is designed to enable agencies to identify their “pain points” or areas for CX improvement as well as strengths and competencies.

“These initiatives may be technological, workforce-related, operational, or all of the above,” GSA noted. “Next steps may include updating training materials, retraining staff to better handle topics that were poorly addressed during mystery calls, routing calls in a more efficient manner to meet customer’s specific needs, and creating more or different contact channels.”

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