Processing....

Logo

Digital News Coverage of Government Contracting and Federal Policy Landscape
Sticky Logo
  • Home
  • Acquisition & Procurement
  • Agencies
    • DoD
    • Intelligence
    • DHS
    • Civilian
    • Space
  • Cybersecurity
  • Technology
  • Executives
    • Profiles
    • Announcements
    • Awards
  • News
  • Articles
  • About
  • Wash100
  • Contact Us
    • Advertising
    • Submit your news
    • Jobs
Logo
Articles
Director Karen Howard of the Internal Revenue Service Participates in The CX Imperative Forum
by Steffan Lyson
Published on January 10, 2024
Director Karen Howard of the Internal Revenue Service Participates in The CX Imperative Forum

Karen S. Howard is a four-decade veteran in the private sector. She brings her expertise in retail, manufacturing, financial services, and consumer operations upon joining the public sector in August 2020. On January 25, 2024, Ms. Howard will speak on the panel for the Potomac Officers Club-hosted CX Imperative Forum.

 

Become a member of the Potomac Officers Club and catch Karen Howard sharing her insights at the CX Imperative Forum. Register for the forum today to learn about the current initiatives to reduce bureaucratic processes in government operations.

 

Delve into Karen S. Howard’s expertise, particularly in improving customer experiences in the private sector and citizen experiences in the public sector.

 

Table of Contents

  • Who is Karen Howard?
    • Karen Howard’s 40+ year career focuses on driving more enjoyable customer experiences
  • Karen Howard, Executive Director of the Internal Revenue Service’s Head Office of Online Services
  • Karen Howard, Panelist for the Potomac Officers Club’s The CX Imperative Forum
    • What is The CX Imperative Forum?

Who is Karen Howard?

 

Karen S. Howard boasts industry knowledge of consumer expectations, modern technologies, marketing, and brand strategies. She held a number of management positions in major retail enterprises, such as Home Depot, Phoenix Textiles, Tractor Supply Company, The Mast General Store Inc., and Renfro Brands. 

 

In Augusto 2020, at the height of the COVID-19 pandemic, Ms. Howard joined the public sector as the Executive Director for the Head Office of Online Services at the Internal Revenue Service (IRS). Joining at a critical period, she has helped the federal government improve its processes for tax collection, digital transformation, and Internal Revenue Code compliance.

 

Karen Howard completed her Bachelor of Science in Clothing, Textiles, Fashion Merchandising, Management, and Marketing at Western Carolina University in 1986. She also has several certifications related to project management, product management, human-computer interaction (HCI), and master data management.

 

Karen Howard’s 40+ year career focuses on driving more enjoyable customer experiences

 

Karen Howard's 40+ year career focuses on driving more enjoyable customer experiences
Photo by Thapana_Studio / Shutterstock

 

In her four decades of experience across the public and private sectors, Karen Howard has always centered her work around improving customer satisfaction and gratification at every contact point. She understands people’s needs and wants to deliver more enjoyable customer experiences across the board.

 

It’s this same ethos that Ms. Howard maintained upon transitioning to the public sector and joining the IRS. She aims to improve taxpayers’ online user experience and create a more streamlined process for tax payments.

 

Also read: How To Prepare a Business Plan for Government Contracting

 

Karen Howard, Executive Director of the Internal Revenue Service’s Head Office of Online Services

 

As the Executive Director for the Head Office of Online Services at the Internal Revenue Service, Karen S. Howard is responsible for ensuring easy access to all tax-related information, simplifying processes to accomplish tax obligations, and implementing digital tools, processes, and services on IRS.gov.

 

Ms. Howard leads a team of over 200 public servants in strategic guidance and tactical oversight. She manages the team’s objective of empowering user experience with digital capabilities through understanding the taxpayer community’s voice and behavior as well as internal stakeholder requirements.

 

Karen Howard, Panelist for the Potomac Officers Club’s The CX Imperative Forum

 

The CX Imperative Forum

 

Take a look at the initiatives of federal agencies to improve citizen experiences based on the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, passed by President Joe Biden in December 2021. Register for The CX Imperative Forum on January 25, 2024.

 

Karen Howard is participating as a panelist in the Radiant-sponsored CX Imperative Forum. She is set to discuss the digital transformational changes she has spearheaded in her IRS office. Ms. Howard is joined by other industry leaders, namely:

 

  • Dana Chisnell, Executive Director for the Customer Experience Directorate at the Department of Homeland Security (Keynote speaker)
  • Dr. Shankar Rachakonda, Chief Executive Officer at Radiant Digital (Keynote introducer)
  • Jeffery McLaughlin, Senior Vice President at Radiant Digital (Panelist)
  • Victor Udoewa, Service Design Lead for the Office of Public Health Data, Surveillance, and Technology at Centers for Disease Control and Prevention (Panelist)

 

What is The CX Imperative Forum?

 

  • Organizer: Potomac Officers Club
  • Date: January 25, 2024 (7:00am – 10:00am/ ET)
  • Location: 2941 Restaurant, 2941 Fairview Park Dr., Falls Church, VA 22042
  • Sponsor: Radiant

 

The CX Imperative Forum discusses the technological advancements the government must harness to help redesign citizen experiences to better align with the agency’s goal and presidential directive. The forum addresses the current bureaucratic procedures and the steps to decrease the overwhelming paperwork citizens and workers must undergo.

 

Related article: The Impact of Government Regulations on Small Business Enterprises

News
DOE Awards Small Business Funding to Advance Clean Energy Goals
by Naomi Cooper
Published on January 10, 2024
DOE Awards Small Business Funding to Advance Clean Energy Goals

The Department of Energy’s Office of Science will award 111 grants worth $24 million to small businesses in 30 states and the District of Columbia to advance clean energy research and development.

DOE said Tuesday the selected projects will receive Phase I R&D funding under the Small Business Innovation Research and Small Business Technology Transfer programs to develop computing, advanced materials and scientific instrumentation in support of the department’s clean energy goals.

Among the selected small businesses are Caporus Technologies, which will develop new silicon-based detector technologies to enable radiation-hard sensors in high energy physics; EnviTrace, which will create artificial intelligence-powered software for urban data analysis; and Greenpath Systems, which will validate a virtual flow metering system for geothermal applications.

The Phase I awards are worth $200,000 on average and will run for a period of 6 to 12 months.

News/Space
USSF Selects 2 Universities for 2nd Space Strategic Technology Institute
by Naomi Cooper
Published on January 10, 2024
USSF Selects 2 Universities for 2nd Space Strategic Technology Institute

The U.S. Space Force has selected the University of Cincinnati and Texas A&M University to receive $50 million in funding to facilitate applied research for in-space operations as part of the service branch’s second Space Strategic Technology Institute.

USSF said Monday the lead institutes will advance spaceflight experimentation and space-related signal, energy and transportation technologies to enable in-space operations, which include space access, mobility and logistics.

The SSTI 2 research will focus on robotic servicing and associated modeling and simulation; developing testbeds, CubeSat berthing and refueling technologies; and expanding constructive operations, large-scale in-space assembly and debris mitigation.

The project is conducted in partnership with the Air Force Research Laboratory in support of the National Science & Technology Council’s In-Space Servicing, Assembly, and Manufacturing National Strategy.

POC - 2024 Space Summit

Join the Potomac Officers Club’s 2024 Space Summit on March 5 to learn how new technologies, commercial investments and adversarial threats are shaping the future of space. Register here to save your seat at the highly anticipated event.

News
DIU Seeks Potential Contractors for Net-Zero Building Projects at DOD Sites
by Jamie Bennet
Published on January 10, 2024
DIU Seeks Potential Contractors for Net-Zero Building Projects at DOD Sites

The Defense Innovation Unit is seeking companies that provide novel turnkey design and construction services for net-zero buildings.

The agency announced Friday that it is looking for vendors with techniques to improve energy and water efficiency in new facilities owned by the Department of Defense.

DIU said it prefers a nine- to 12-month project that includes advanced energy and water metering and construction materials with “low” global warming potential. Companies with experience in Leadership in Energy and Environmental Design, or LEED, principles and Energy Use Intensity standards are at an advantage.

The chosen contractors will be tasked to design, build and commission child development centers on about 40,000 square feet of space at either Joint Expeditionary Base in Little Creek, Virginia or Hanscom Air Force Base in Massachusetts.

Proposals are due by Jan. 19, according to DIU.

News
Proposed FAR Amendment Addresses Procurement & Nonprocurement Procedures on Debarment, Suspension
by Jane Edwards
Published on January 10, 2024
Proposed FAR Amendment Addresses Procurement & Nonprocurement Procedures on Debarment, Suspension

The Department of Defense, NASA and the General Services Administration have proposed a rule that intends to improve consistency and transparency within the Federal Acquisition Regulation or FAR by closely aligning procurement and nonprocurement procedures on suspension and debarment.

The proposed rule intends to amend FAR in response to the Interagency Suspension and Debarment Committee’s recommendations, according to a Federal Register notice published Tuesday.

According to the notice, the U.S. government uses debarment and suspension procedures to safeguard its business interests. The suspending and debarring official uses two tools with immediate exclusion effect and those are a proposal for debarment and a suspension.

Under the proposed rule, the FAR Council will maintain the use of such tools to provide the suspending and debarring official with the leeway to pick which tool is appropriate for a specific situation.

Instead of an immediate exclusion, the proposed measure suggests the use of a pre-notice letter by the suspending and debarring official.

Proposed changes to FAR include the addition of new definitions for the terms suspending and debarring official; administrative agreement; conviction; pre-notice letter; and voluntary exclusion, as well as an updated definition of civil judgment.

Comments on the proposed rule are due March 11.

News/Space
ULA’s Vulcan Rocket Makes 1st Certification Flight Mission; Tory Bruno Quoted
by Jane Edwards
Published on January 10, 2024
ULA’s Vulcan Rocket Makes 1st Certification Flight Mission; Tory Bruno Quoted

United Launch Alliance’s Vulcan rocket, equipped with the company’s Centaur V upper stage, lifted off on Monday for its inaugural certification mission from a space launch complex at Cape Canaveral Space Force Station in Florida.

One of the two payloads that launched as part of the Cert-1 mission is Astrobotic‘s Peregrine Mission One lunar lander, which is part of NASA’s Commercial Lunar Payload Services program. The other payload is Celestis‘ deep space Voyager mission called Enterprise Flight, ULA said Monday. (ULA is a Boeing–Lockheed Martin joint venture.)

Cert-1 is the first of two flights required in the U.S. Space Force’s certification process, with the second certification flight planned in the next few months.

“As we build on today’s successful launch, the team will continue to work towards our future bi-weekly launch rate to meet our customers’ manifest requirements, while continuing to develop future Vulcan upgrades including SMART reuse plans for downrange, non-propulsive recovery of Vulcan engines,” said Tory Bruno, president and CEO of ULA and a previous Wash100 Award recipient.

Of the more than 70 Vulcan launches sold by ULA, 38 missions are for Amazon’s Project Kuiper. ULA is set to launch the first mission under the second phase of the National Security Space Launch program this summer.

POC - 2024 Space Summit

Hear government leaders, space experts and industry executives discuss the latest space technologies, commercial investments and urgent issues facing the space domain at the Potomac Officers Club’s 2024 Space Summit on March 5. 

News
GAO Posts Recommendations on Improving FISMA Implementation Across Federal Government
by Naomi Cooper
Published on January 10, 2024
GAO Posts Recommendations on Improving FISMA Implementation Across Federal Government

The Government Accountability Office has found that civilian agencies’ implementation of the Federal Information Security Modernization Act of 2014, or FISMA, was mostly ineffective due to various challenges, including gaps in standards, quality control and management accountability.

In a new report, GAO recommends that the Office of Management and Budget collaborate with agency partners to enhance FISMA metrics to address risks, performance goals, workforce issues and agency size.

Inspectors general of 15 of the 23 civilian agencies reported that their agencies did not have effective information security programs in fiscal year 2022, according to GAO’s analysis.

Only eight agencies saw improvements in the effectiveness of their information security programs during the same year, with officials attributing the success to internal communication, leadership commitment and centralized policies and procedures.

News
NASA Adjusts September 2025 Launch Date for Artemis II Amid Safety Refinements
by Jamie Bennet
Published on January 10, 2024
NASA Adjusts September 2025 Launch Date for Artemis II Amid Safety Refinements

NASA’s Artemis II and Artemis III missions will be launched in September 2025 and September 2026, respectively, as the agency addresses challenges observed in the program’s inaugural expedition.

NASA announced Tuesday that it adjusted its lift-off targets for Artemis II and III to ensure the safety of their crew, and to give time for SpaceX and Blue Origin to refine the development of future Artemis human landing systems.

The agency is implementing lessons learned from Artemis I, whose spacecraft heat shield lost char layer pieces during the mission. NASA is also currently testing and qualifying components such as critical environmental control and life support systems, batteries and air ventilation and temperature management circuits.

“We’ve learned a lot since Artemis I, and the success of these early missions relies on our commercial and international partnerships to further our reach and understanding of humanity’s place in our solar system,” NASA Administrator Bill Nelson said. “Artemis represents what we can accomplish as a nation – and as a global coalition. When we set our sights on what is hard, together, we can achieve what is great.”

News
Outlays Outpace Receipts Resulting in $509B Federal Budget Deficit for FY 2024 Q1
by Jerry Petersen
Published on January 10, 2024
Outlays Outpace Receipts Resulting in $509B Federal Budget Deficit for FY 2024 Q1

The federal government reported receipts amounting to $1.1 trillion in the first quarter of fiscal year 2024 and outlays amounting to $1.6 trillion, resulting in a budget deficit total of $509 billion.

The federal budget deficit for the first three months of FY2024 is roughly 21 percent higher than the deficit for the same period in FY2023, the Congressional Budget Office said in its December budget review, which was issued Tuesday.

Receipts for Q1 FY2024 are 8 percent higher than the receipts for Q1 FY2023. The CBO attributed a large portion of the increase to the postponement of some tax deadlines for taxpayers in federally-declared disaster areas. Taxes that would otherwise have been paid in FY2023 were moved to FY2024.

Outlays for Q1 FY2024 are 12 percent higher compared to the same period in FY2023. The CBO pointed to two major contributing factors. First, due to a significant increase in interest rates, net interest on the public debt hit $221 billion, an increase of about $73 billion. Second, due to the need to facilitate the resolution of bank failures in FY2023, outlays for the Federal Deposit Insurance Corporation reached $59 billion, an increase of about $62 billion.

News
CNO Adm. Lisa Franchetti Proclaims 3 Priorities for Navy at Symposium
by Jane Edwards
Published on January 10, 2024
CNO Adm. Lisa Franchetti Proclaims 3 Priorities for Navy at Symposium

Chief of Naval Operations Adm. Lisa Franchetti delivered a keynote address at a symposium on Tuesday and stated that she has three priorities for the U.S. Navy — warfighting, warfighters and the foundation that supports them.

For the warfighting aspect, Franchetti told the audience at the symposium that she wants the service to bring a “decisive combat power,” the Navy said Tuesday.

“We will prioritize the readiness and capabilities required to fight and win at sea, and the logistics and shore support required to keep our Navy fit to fight,” she said.

Other efforts include advancing naval integration with the U.S. Marine Corps, aligning warfighting initiatives with the Joint Force and driving interoperability with allies.

For the second priority, the admiral said she wants to strengthen the Navy team by advancing the use of principles of mission command to empower leaders, providing education and training to sailors and civilians and recruiting and retaining talented individuals.

When it comes to the last priority, Franchetti stated that she wants the service to earn the trust and confidence of the American people by working with Congress to support the Navy, collaborating with industry and academia to address challenges and advancing integrated deterrence.

Previous 1 … 365 366 367 368 369 … 2,597 Next
News Briefing
I'm Interested In:
Recent Posts
  • GSA Unveils Generative AI Evaluation Suite USAi
  • FAR Council Issues Model Deviation Text for Federal Acquisition Regulation’s 6 Sections
  • NSF, NVIDIA Back Ai2 in Development of Open-Source AI Models
  • Navy CDAO Discusses Upcoming AI, Data Weaponization Strategy
About

ExecutiveGov, published by Executive Mosaic, is a site dedicated to the news and headlines in the federal government. ExecutiveGov serves as a news source for the hot topics and issues facing federal government departments and agencies such as Gov 2.0, cybersecurity policy, health IT, green IT and national security. We also aim to spotlight various federal government employees and interview key government executives whose impact resonates beyond their agency.

Read More >>

RSS ExecutiveBiz
  • CGS Joins US Coast Guard in National Security Cutter Commissioning
  • BigBear.ai, Smiths Detection Complete Testing of Integrated Airport Security Technology
  • BlackSea Technologies Adds Mike Kushin to Board
  • Divergent & Raytheon Partner to Re-engineer Naval Systems Using Digital Manufacturing
  • X-energy, DIU & Air Force to Advance Commercial Microreactor Technology
  • Scott Bukofsky Joins NSTXL as Senior Vice President of Microelectronics
RSS GovConWire
  • Navy Taps eSimplicity for $99M Spectrum Management Support Contract
  • Kepler Appoints Carl Jenkins as SVP of Engineering
  • Lockheed Martin Lands $4.2B Army Contract Modification for Guided Rocket Systems
  • Merlin Eyes Going Public Through Inflection Point-Backed Bleichroeder SPAC Merger
  • William Maxwell Named Highlight Chief Financial Officer
  • Booz Allen Secures $1.6B DIA Task Order for CWMD Intelligence Analysis Support
Footer Logo

Copyright © 2025
Executive Mosaic
All Rights Reserved

  • Executive Mosaic
  • GovCon Wire
  • ExecutiveBiz
  • GovCon Exec Magazine
  • POC
  • Home
  • Acquisition & Procurement
  • Agencies
    • DoD
    • Intelligence
    • DHS
    • Civilian
    • Space
  • Cybersecurity
  • Technology
  • Executives
    • Profiles
    • Announcements
    • Awards
  • News
  • Articles
  • About
  • Wash100
  • Contact Us
    • Advertising
    • Submit your news
    • Jobs
Go toTop