The Department of Transportation is adopting Salesforce’s artificial intelligence agent platform Agentforce to deliver round-the-clock support to the public, generate alerts and proposed mitigation strategies for traffic incidents, and create an overall more efficient transportation system.
Salesforce said Thursday that Agentforce’s intelligent AI agents will assist agency employees by automating manual tasks across the agency.
“To deliver on our mission of building a safe, efficient, and modern transportation system, we have to start with making technology our biggest asset,” Pavan Pidugu, chief digital and information officer of DOT, stated. “We needed to make a strategic shift to deliver on our mission: adding AI at the core of everything we’re doing. Now, we’re not just deploying new technology, we’re empowering our agency to work more effectively and, most importantly, ensuring the safety and future of our country’s transportation system.”
Find out how federal and defense agencies are utilizing AI at the Potomac Officers Club’s 2026 Artificial Intelligence Summit on March 19. The in-person event will bring together government and GovCon industry experts in AI for panel discussions and networking opportunities. Get your tickets today.
How Will Salesforce’s Agentforce Modernize the US Transportation System?
According to Salesforce, Agentforce’s AI agents will be in charge of responding to citizen complaints or guiding the public when accessing government services.
The platform will also analyze datasets including weather, traffic trends and historical incident data to reduce transportation accidents.
Additionally, Agentforce will review grant applications, verify compliance, flag missing information and draft approval recommendations for human review. The approach is intended to accelerate the release of federal funding for transportation and infrastructure projects.
Salesforce launched Agentforce for Public Sector in August. The company is also offering its Slack AI for Enterprise at a discounted price for federal agencies under a OneGov agreement with the General Services Administration.
Related Articles
The U.S. Coast Guard has formed the Maritime Nuclear Policy Division within the Office of Design and Engineering Standards as part of its Force Design 2028 initiative, which aims to modernize the service’s organizational structure and improve mission readiness. What Are the Responsibilities of the Coast Guard’s Maritime Nuclear Policy Division? The Coast Guard said Friday the new division will serve as the primary point of contact for developing and implementing policies to ensure the safe and secure integration of nuclear technology into the Marine Transportation System. The division will also develop a comprehensive framework of standards and requirements to
The Office of Management and Budget has released a memorandum outlining contractual requirements to ensure that large language models, or LLMs, procured by the federal government comply with unbiased artificial intelligence principles. Join us for the Potomac Officers Club’s 2026 Artificial Intelligence Summit on March 19. Book your spot now to explore cutting-edge use cases and be part of the conversation shaping the future of AI in government. In the seven-page memo dated Thursday, OMB Director Russell Vought wrote that the executive order signed in July identifies two unbiased AI principles. According to the EO, LLMs must be “truth-seeking” by
Sens. John Cornyn, R-Texas, and Ted Cruz, R-Texas, have introduced a bill that aims to strengthen artificial intelligence research and development and create an AI-ready workforce. Called the Growing University AI for Defense, or GUARD, Act, tasks the Department of War to establish and oversee a National Security and Defense AI Institute, Cornyn’s office said Friday. Rep. Ronny Jackson, R-Texas, will introduce the GUARD Act’s companion legislation in the House of Representatives. AI is changing the way the government and the military are processing data. Talk to real practitioners, innovators and decision-makers about the evolving uses and future of AI