Censeo Consulting Group announced on Monday that the Centers for Medicare & Medicaid Services (CMS) has awarded a potential three-year, $7.5 million contract. The contract will run through Aug. 2021.
Censeo will provide program and project management, data analytics, acquisition support, and management reporting and analysis support to help modernize the Medicare and Exchange (Marketplace) call center landscape from a business, technology, and operational perspective. Censeo will support the contact centers and other CMS stakeholders in addressing policy impacts and the diverse inquiries and needs of Medicare and Exchange (Marketplace) customers.
“This contract will allow Censeo to provide mission-critical support to a program that is of great magnitude and importance to DHHS and the 140+ million citizens that CMS supports,” says Curt Cote, a Partner at Censeo. “We look forward to helping CMS continue to provide outstanding support to citizens, while also implementing strategies to innovate and reduce costs,” Cote says.
About Censeo Consulting Group
Censeo is a Washington, D.C.-based strategy and operations consulting firm helping public sector leaders to drive sustained operational excellence to enable improved mission outcomes. Censeo’s proven approach and tools, used by dozens of clients including nearly every Federal government agency, across hundreds of engagements, have delivered 5-15X ROI to clients to date.