Avaya Holdings Corp. has introduced a new technology platform to keep more people connected, collaborating and continuing to be productive while staying safe during the COVID-19 pandemic, the company announced on Thursday.
“Our immediate priority is to make a positive impact in any way we can to help our customers with business continuity, transition their workers to a work from anywhere environment and help ease the extreme emotional and mental stress this crisis is causing for their workers and their customers,” said Jim Chirico, president and CEO of Avaya.
Avaya has offered complimentary 90-day access licenses to pivot their office-based contact center agents and others to work remotely while maintaining exceptional levels of customer engagement.
Avaya has partnered with more than 11,000 organizations, including Humana, IBM, Boston Scientific, the FDIC, General Atomics, Hainan Airlines, Carlson Wagonlit, Gateway Health, Deutsche Telekom, Teleperformance, government agencies, to manage their organizations.
“Teleperformance is pleased to partner with industry technology leaders like Avaya to help power our highly reliable and adaptable infrastructure. Avaya’s remote agent solutions have provided us the capability to rapidly mobilize at home users, and deliver the same customer experience as a traditional brick and mortar contact center,” said Dev Mudaliar, Group CIO, Teleperformance.
“No other company has the breadth and capabilities we have to enable remote workforces on a global scale where we are dealing with workforces in the tens of thousands, in some cases even more,” added Chirico.
About Avaya
Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees.
Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
