The U.S. General Services Administration (GSA) and the U.S. Department of Housing and Urban Development (HUD) have announced that Booz Allen Hamilton and Systems Engineering Solutions Corp. have secured implementation contracts for the GSA Centers of Excellence (CoE) for CoE centers of Cloud Adoption and Customer Experience, the agencies reported on Monday.
“As HUD moves into the implementation phase with the announcement of these awards, we are excited to support their agency-wide efforts to improve the experience of their customers during these unprecedented times,” said Technology Transformation Services Director Anil Cheriyan. “We’re looking forward to this next phase of work and for the CoE to continue to deliver scalable solutions with the industry partners in these awards.”
The CoE and HUD released six requests for quotations (RFQs), of them, Booz Allen Hamilton was awarded the Customer Experience RFQ and Systems Engineering Solutions Corp. secured the Cloud Adoption RFQ.
Under the contracts, the companies will work to achieve the objectives of the Cloud Adoption, Contact Center, Customer Experience and Data Analytics centers. The companies will accelerate the digitization of paper-based forms and electronic records management and build an agency-wide customer experience capability.
“HUD continues transforming its business processes by enhancing our digital ecosystem with cloud adoption,” said HUD Chief Information Officer David Chow. “We are looking to deploy a number of proofs of concept leveraging artificial intelligence, Forms as a Service, and records management.”
The CoE, part of the Technology Transformation Services within GSA’s Federal Acquisition Service, values industry as an important partner in its ability to bring high-impact solutions to meet the modernization needs of federal agencies. The CoE and HUD created the RFQs based on feedback from industry and recommendations and suggestions gathered during the Phase I work.
“These awards mark our important implementation phase milestone focused on delivering enhanced enterprise IT solutions across HUD,” said GSA CoE Executive Director Bob De Luca. “Continuing our collaboration with HUD to advance customer-focused modernization efforts is the primary goal of our collaboration.”
About GSA
The mission of the U.S. General Services Administration (GSA) is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across the government. As the newest addition to the Technology Transformation Services, the CoE accelerates IT modernization by leveraging private sector innovation and government services while centralizing best practices and expertise for holistic transformation.
