Reps. Ro Khanna, D-Calif., and John Ratcliffe, R-Texas, have introduced a bill that seeks to improve the delivery of government services to the public through online platforms.
The 21st Century Integrated Digital Experience Act would establish standards for mobile security interfaces across federal websites, according to an article published Thursday on Ratcliffe’s website.
He said the bill “takes advantage of new and emerging technologies that can drastically improve the way our federal agencies provide critical services to folks across the country, including people with disabilities or those who live in rural areas with limited access to traditional, in-person assistance services.”
Internal Revenue Service data shows live or in-person assistance calls to IRS cost taxpayers up to $60 on average and digital transactions cost them only $0.22.
Fourteen other House lawmakers sponsored IDEA.