Courtney Winship, head of digital services division at the U.S. Citizenship and Immigration Services, mentioned during a GovLoop webinar that the USCIS is taking measures to implement a new law to improve the accessibility and security of government websites, Federal News Network reported Thursday. Winship said USCIS plans to adopt a mobile-first approach to comply with the 21st-Century Integrated Digital Experience Act and has merged some of the departments that deal with public-facing digital platforms in the past six to eight months.
“We are now one unit. And now we can really focus on how we build a unified experience that includes things like content and design, as well as how we look to integrate with our live-help services,†she said at the webinar held Thursday. “We are really aiming to create a 360-[degree] view, and help people navigate more smoothly through their interactions with USCIS.â€
The report noted that the agency has begun examining the case for machine learning and artificial intelligence to facilitate the delivery of services to the public.
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