Eric Hysen, Department of Homeland Security executive director for digital services, has said DHS plans to unveil an online tool that will work to automate the application process for U.S. citizenship, Fedscoop reported Tuesday.Whitney Blair Wyckoff writes Hysen told the audience at the Fedscoop’s MobileGov Summit that the online app will work to condense the eight-page eligibility flow chart into a set of questions.
Hysen added the cloud-based app will be designed to automate the 20-page N-400 application form and walk users through the process, Wyckoff wrote.
“We’ve launched online forms before, but for something of this significance, we realized we had to redesign this process from the ground up,” he said.
Hysen noted DHS plans to increase electronically-processed forms by 40 percent this year, Wyckoff quoted.
