The U.S. Small Business Administration has launched the MySBA digital platform. The agency said Friday the new platform is meant to enhance customer experience through advanced digital tools.
The Platform’s Background & Aims
The agency spent years working on the MySBA digital platform with the goal of developing a streamlined process where customers can easily interact with the SBA and its small business support. The platform aims to establish a single sign-on or point-of-entry for digital access to the different programs and services of SBA.
The online portal reportedly provides a responsive digital experience that is fast, efficient and transparent. It features enhanced availability, self-service capabilities and access to relevant information.
As part of the MySBA transformation, other crucial components were strengthened. The MySBA Loans now allows users applying for disaster loans to be matched with SBA-approved lenders through Lender Match. MySBA Certifications is now capable of faster application time for both single and multiple certifications. It is now easier to access online entrepreneurial development content through MySBA Learning.
Furthermore, said platforms and other SBA programs and services can now be accessed through a centralized customer interface.
“Our technology prioritization has changed how small business owners interact with the SBA, remarked SBA Administrator Isabel Casillas Guzman. “MySBA builds on my commitment as administrator to be as entrepreneurial as the small businesses we serve, delivering customer-first, technology-forward solutions to maximize the impact of every interaction with America’s valued entrepreneurs.”
